Operations Analyst

Job Description:

• Reporting Relationship: Sr. Operations Manager
• Supervision of Staff: None
• Work Schedule: Monday-Friday, overtime as needed.
• Hours: 8:00am – 5:00pm, EST
• Employee Classification: Non-Exempt, Hourly

Duties and Responsibilities:

• Monitor schedules in the EMR database consistently to determine any potential scheduling/template concerns.
• Work with Sr. Operations Analyst to implement provider schedules monthly.
• Process appt. schedule changes in the EMR database and on the Provider Schedule that occur as a result of office hour adjustments or provider time off requests/cancelations.
• Ensure timely distribution and completion of reschedules/assist with reschedule process.
• Send broadcast messages for misc. interruptions related to daily clinical and injection room operations.
• Collaborate with Sr. Operations Analyst on interpreter service requests. troubleshoot interpreter issues and/or questions.
• Enter and distribute data on applicable auditing reports weekly/bi-weekly/monthly.
• Asses When I Work on a monthly basis for inconsistencies related to the EMR database and provider schedules.
• Create/edit monthly provider Systemic coverage schedules.
• Monitor and assign canceled appts. In R/S Mgr. Module in EMR database.
• Complete assigned EMR reminder tasks.
• Retrieve, assess, and process night calls.
• Assist with provider call outs during and after business hours (as needed), contacting patients and adjusting schedules.
• Work collaboratively with Sr. Operations Analyst to coordinate medical student, Resident and NP student rotations and preceptorships.
• Organize, assess, and troubleshoot rotation schedules based off of the provider and student’s availability and possible school expectations.
• Assist Sr. Operations Analyst and/or Operations Manager with changes to the master provider schedules, as needed.
• Apply necessary parameters within the EMR database as it relates to the addition or removal of offices and/or providers.
• Update all appropriate documents related to permanent schedule changes.
• Run provider transition reports to migrate pts. to new ordering provider.
• Work with Sr. Operations Analyst and/or Operations Manager on special projects, as needed.

Education and Experience Requirements:

• Thorough knowledge and understanding of medical workplace operations and functions.
• Ability to multi-task effectively.
• Ability to solve problems collaboratively and independently.
• Have strong critical thinking and strategy skills, extremely analytical.
• Be very detail-oriented, highly methodical and well organized.
• Excellent customer service skills.
• Ability to handle stressful situations such as multiple task deadlines and various troubleshooting scenarios.
• Capable of working independently with minimal supervision.
• Ability to work seamlessly with management, providers, co-workers, and various third party and external sources when necessary.
• Must be able to communicate effectively in a professional manner using appropriate written and verbal techniques.
• Must have strong computer skills; proficiency in Microsoft Office 365 platforms preferred.
• Familiarity with general EMR system operations preferred.
• College degree preferred.

Physical/Environmental Working Conditions:

General office environment; desk position, with phone and computer work.