Operations Analyst

KEY JOB RESPONSIBILITIES

Finance

• Support in tracking operational costs and budget utilization.
• Assist in preparing financial reports and variance analysis.
• Monitor expenses and highlight deviations against budget.
Contribute to cost optimization initiatives.

Customer

• Analyze customer-related data to identify trends and service improvement opportunities.
• Support initiatives that enhance customer satisfaction and operational responsiveness.
Provide insights to improve customer experience and service delivery.

Internal Process

• Monitor and analyze operational processes to ensure efficiency and compliance.
• Develop and maintain operational dashboards and reports.
• Identify process gaps and recommend improvements.
Support implementation of standard operating procedures (SOPs).

People

• Collaborate with cross-functional teams to support operational objectives.
• Assist in training or guiding teams on reporting tools and data usage.
Promote a culture of accountability and continuous improvement.

QUALIFICATION, EXPERIENCE & SKILLS .

• Emirati National
• Bachelor’s degree in business administration, Finance, Operations Management, or related field.
• 2–4 years of experience in operations, data analysis, or business reporting.
• Strong analytical and problem-solving skills.
• Advanced Excel and reporting tools (Power BI is an advantage).
• Strong communication and stakeholder management skills.

• Ability to work under pressure and manage multiple priorities
  

KEY RESULT AREAS

• Accuracy and timeliness of operational reports.
• Improvement in operational efficiency and cost control.
• Quality of data analysis and business insights provided.
• Support in achieving departmental KPIs.
• Contribution to process improvement initiatives.
• Stakeholder satisfaction with reporting and analysis support.