Operations Analyst (contract)

At BNY, our culture allows us to run our company better and enables you to grow and succeed. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

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Job Summary:

We are seeking a detail-oriented Operations Associate to support trade exception processing, reconciliations, and client servicing within a high-volume financial operations environment. This role centers on researching trade exceptions and seeing them through to resolution while ensuring accuracy across transaction processing, account balances, and client reporting.

The position is based in Lake Mary, FL with a hybrid environment (4 days onsite, 1 day remote) and working hours of 7:30 AM – 4:30 PM EST. This role offers hands-on exposure to brokerage processing, client interaction, and fund operations, along with structured training and mentorship within a collaborative team environment.

Key Responsibilities:

• Exception Management & Resolution: Research and resolve trade rejects, exceptions, and discrepancies using sound judgment and analytical skills to ensure timely resolution and minimal financial impact
• Transaction Processing: Process trades, client instructions, and account updates accurately while adhering to strict deadlines, including price protection cut-off times
• Reconciliation & Analysis: Perform share and cash reconciliations, investigate account discrepancies, and resolve position and cash breaks by compiling and analyzing relevant data
• Client & Stakeholder Support: Serve as a primary point of contact for clients and internal/external partners, handling requests via phone, email, and electronic forms
• Error Investigation & Correction: Identify and correct account-level errors through detailed analysis, ensuring records are updated accurately and promptly
• Data Management & Reporting: Maintain accurate records, update systems, and ensure all activities are properly documented for operational and audit purposes
• Cross-Functional Collaboration: Partner with technology, operations, and service teams to resolve issues and support system stability and process improvements
• Product & Market Support: Provide product knowledge, market insights, and technical assistance to clients and internal stakeholders as needed

Qualifications:

• Bachelor’s degree required (Finance, Accounting, Economics, or related field preferred)
• Strong analytical and problem-solving skills with high attention to detail
• Effective written, verbal, and visual communication skills
• Ability to multitask, prioritize, and perform in a high-pressure, time-sensitive environment
• Proficiency in Microsoft Office Suite (Excel, Outlook, Teams, Word, PowerPoint)
• Basic Excel skills including VLOOKUP and Pivot Tables
• Ability to work independently while collaborating within a team environment

Preferred Experience:

• Experience in brokerage, transaction processing, or financial operations
• Exposure to reconciliations, trade lifecycle, or fund operations
• Experience working in a client-facing or high-volume operations role
• Understanding of financial markets and instruments

Why Join Us:

This role provides valuable exposure to financial operations within BNY’s Sub-Accounting business, offering hands-on experience in trade processing, reconciliations, and client interaction. You will benefit from structured training, mentorship from experienced analysts, and access to proprietary systems and tools. With a collaborative environment and opportunities to build technical and operational expertise, this is an excellent opportunity to develop a strong foundation in financial services.

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