Operations Analyst Intern

• Location: Austin
• Country: United States of America

Operations Analyst Intern, Community, Moderation & Care

EA’s Fan Growth organization is responsible for elevating the experiences customers get from our entertainment and maximizing their fun. We’re obsessed with the experiences our fans have with EA. We value people who bring new ideas and perspectives to make Fan Growth a great place to be and be from. We celebrate diversity and inclusion. It’s just as important for us to create great experiences for our people as for our players. We’re looking for people who will show up excited to work and ready for fun.

Reporting to the Director, Community Moderation & Care Programs, you will be working closely with our Fan Care Analytics & Data Solutions team to help the Community and Moderation team fully adopt a new measurement framework.

So how does an Operations Analyst make great experiences for our fans?

You're the questioning type and have a passion to analyze user behavior, feedback, and experiences. You want to understand why things happen and you want to share your insights to improve EA’s Customer Experience. In this role:

• You will understand the WHY our metrics matter and identify HOW the team should best use to identify improvement opportunities and align to business initiatives

• You will understand how existing work is organized, prioritized, and delivered
• You will provide reporting and visualizations that manage performance indicators

• You will make recommendations on actions to improve based on analysis

Skills Needed:

• Strong analytical skills with the ability to derive insights through qualitative and quantitative data
• Ability to make data informed recommendations for complex problems
• You are proficient in SQL and understand how to query large sets of complex data
• You are somewhat familiar with data visualization applications and techniques (e.g., Tableau, Power BI, Shiny)
• Ability to effectively communicate findings and recommendation