Operations Analyst (Onboarding)

Job Title: Operations Analyst (Onboarding / Client Facing)

Location: Hybrid - Austin, Texas, United States

Salary: $80,000-$115,000

Skills: 1.5 + Years, Operations Analyst, Client-facing, Onboarding, SQL, Python, Data Modeling, Funnel Metrics, API Integrations

About the Technology Company / The Opportunity:

Our client is an early-stage compliance and back-office platform helping logistics companies scale without the operational headaches. They're growing fast and need someone who can dig into broken workflows, fix them, and build systems that prevent the same problems from recurring. This is a high-ownership, high-impact role on a small team where your work will be visible from day one.

Responsibilities:

• Identify and resolve bottlenecks in client activation and workflow pipelines
• Build and maintain operational databases with clean, reliable data structures
• Track and analyze key metrics including conversion rates, cycle time, and drop-off points
• Work directly with clients to troubleshoot issues and move stalled accounts forward
• Partner cross-functionally with operations, product, and support teams to fix root causes
• Build automation and reporting tools that replace manual processes over time
• Use AI tools to surface patterns, flag risk, and accelerate analysis

Must-Have Skills:

• Strong SQL — able to independently query and work with messy, real-world datasets
• Experience building data models and tracking operational or funnel metrics
• Comfortable working directly with clients or vendors to resolve issues in real time

Nice-to-Have Skills:

• Python for automation, light scripting, or data analysis
• Experience with APIs or third-party system integrations
• Familiarity with AI tools used for workflow analysis or process optimization