Operations & Analytics Associate

The Opportunity:

The Operations and Analytics Associate provides administrative support for ACA’s Managed Service Division. The individual in this role is responsible for assisting with workflow management, tracking of client deliverables, and project scheduling. This position will have a hybrid schedule at our Pittsburgh office.

What you’ll do:

• Provide operational support as assigned to facilitate team workflow
• Assist with workflow management, workflow tracking, and project assignments
• Participate in drafting policies, procedures, and standards as they relate to project workflow
• With oversight, correspond with internal and external clients via email and telephone
• Assist in preparing reports, memos, and other documents as assigned, including but not limited to billing and client supplemental reporting, invoice review and reconciliation, and statistics for the sales team
• Perform ad-hoc work/special projects as necessary to support ACA on various client and internal initiatives

To qualify for the role you must have:

• Experience performing administrative duties

Skills and attributes for success:

• Demonstrated professional integrity
• Dependable, flexible, and adaptable to new ACA initiatives and changing client needs
• Ability to exercise discretion and make independent judgments on matters of significance
• Ability to work in a fast-paced small team environment
• Ability to establish and maintain effective working relationships with colleagues and clients
• Highly motivated and goal oriented; pro-active in one’s own education and career progression; volunteers for and shows initiative on both internal and external projects and tasks
• Dedicated to upholding ACA’s high-quality standards and customer service focus
• Strong organizational and problem-solving skills with attention to detail
• Strong oral and written communication skills
• Proficient with Microsoft Office applications and comfortable working in a tech enabled environment

Ideally, you’ll also have:

• Bachelor’s Degree preferred
• 1 year of administrative support experience directly involving scheduling or project management

What working at ACA offers:

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. Our Total Rewards package includes medical and dental coverage and 401(k) plans, and a wide range of paid time off options as well as a flexible work environment. You’ll also be granted time off for designated ACA Paid Holidays, Summer Fridays, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. We also offer unique benefits such as Student Debt Forgiveness and Pet Insurance.

About ACA:

ACA Group is the leading governance, risk, and compliance (GRC) advisor in financial services. We empower our clients to reimagine GRC and protect and grow their business. Our innovative approach integrates consulting, managed services, and our ComplianceAlpha® technology platform with the specialized expertise of former regulators and practitioners and our deep understanding of the global regulatory landscape.

What we commit to:

ACA is firmly committed to a policy of nondiscrimination, which applies to recruiting, hiring, placement, promotions, training, discipline, terminations, layoffs, transfers, leaves of absence, compensation and all other terms and conditions of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Nearest Major Market: Pittsburgh