Operations and Customer Support Assistant

Job description:

Operations and Customer Support Assistant

Location: Charlotte, NC

Salary: $50,000–$55,000 per year

Schedule: Monday–Friday, 8:00 AM – 5:00 PM (1-hour lunch break)

Travel: Occasional within North America

Job Summary

We are seeking a motivated and detail-oriented Operations / Customer Service Assistant to join our growing team. This full-time role offers a unique opportunity to work across logistics, customer service, and light technical tasks. You’ll play an essential part in supporting daily operations, customer satisfaction, and team success while learning and growing with an innovative, international organization.

Key Responsibilities

• Manage and coordinate daily logistics and shipping activities
• Maintain warehouse organization and inventory accuracy
• Perform light technical work, including basic wireless system repairs (training provided)
• Support customers using ERP and CRM systems
• Communicate effectively with customers and team members to ensure smooth operations
• Assist with administrative and operational tasks as needed
• Occasionally travel within North America to support company projects
• Adhere to company policies, safety standards, and procedures

Requirements

• Excellent written and verbal communication skills
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Strong organizational and listening skills
• Quick learner with the ability to adapt to new systems and processes
• Local to Charlotte, NC
• Reliable, self-motivated, and able to work independently and as part of a small team
• Positive, flexible, and customer-focused mindset
• Strong work ethic and desire to grow within the company

Benefits

• Competitive salary ($50,000–$55,000 per year)
• Training and career development opportunities
• Supportive and collaborative work environment
• Opportunity for growth within a rapidly expanding international company