Operations and Performance Analyst

Position Summary

The Property Operations Analyst provides centralized support to the Property Management Division by monitoring KPIs (Key Performance Indicators), tracking evictions, overseeing reserves and invoices, and delivering accurate reporting. This role consolidates data from Yardi Voyager, Yardi MIQ, and internal processes into actionable insights for leadership. In addition, the Analyst supports company marketing efforts and contributes to staff relations by assisting with recognition, communication, and coordination initiatives that strengthen team culture.

Essential Functions

Performance Monitoring & Reporting

Track and maintain portfolio KPIs (Key Performance Indicators) and KPI (Key Performance Indicators) reports.

Provide weekly and monthly KPI (Key Performance Indicators) reports to Senior Vice President.

Highlight underperforming sites and trends for corrective action.

Evictions Oversight (Monitor & Track)

Maintain a master eviction tracking log (case stage, outcomes, warrants, lockouts).

Audit Yardi legal cards and attorney portal weekly.

Provide weekly eviction status summaries to Senior Vice President.

Reporting & Data Management

Pull weekly/monthly reports from Yardi Voyager/MIQ (occupancy, collections, work orders, inspections).

Assist with preparation of quarterly and annual performance reports.

Financial and Administrative Support

Schedule operational meetings, prepare agendas, and record/distribute notes with follow-up tasks.

Provide general administrative support to Regional Managers and Senior Vice President as assigned.

Create and track replacement reserve requests and maintain log of approvals.

Monitor invoice workflows for timeliness and accuracy; flag delays to Regional Managers.

Support budget vs. actual reviews with variance analysis and reporting.

Maintain organized operational files and documentation.

Special Projects

Assist with audits by gathering and organizing requested documentation.

Support operational initiatives.

Serve as a liaison for small process improvements.

Lease up and Relocation administrative support.

Serve as liaison for projects with real estate development

Marketing & Staff Relations

Assist in creating and distributing marketing materials (property highlights, community updates, success stories).

Support leadership in preparing materials for presentations, board reports, and outreach.

Assist with staff relations efforts including recognition programs, communications, and tracking staff engagement initiatives.

Other Duties

Must be punctual and a team player who works well with all departments.

Must complete all work assigned and meet deadlines as required.

Interacts with various internal and external stakeholders as needed, including tenants.

Completes special projects as assigned and prioritized.

Performs other duties as assigned.

Education and Experience

High school diploma or equivalent is required.

Previous experience in administration or property management are a plus.

Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and Yardi, property management software is a plus.

Excellent verbal and written communication skills.

Strong organizational and time management skills with the ability to prioritize tasks.

Attention to detail and problem-solving skills.

Customer service experience is a plus.

Knowledge of basic accounting principles is a plus.

Knowledge, Skills, and Abilities

Ability to manage time efficiently and work independently and with a team.

Must demonstrate ability to review and process information to determine what it means, how it fits together, and how to respond to it.

Customer service and interpersonal skills to interact with tenants, applicants, and prospects.

Attention to detail to ensure that all tasks are completed on time and to satisfaction.

Must have technical and interpersonal skills, with familiarity and/or experience with office equipment including computer, phone systems, fax, copier, and postage meters.

Well organized, self-motivated, dependable, and professional demeanor.

Ability to handle multiple tasks and work well under pressure while remaining calm and tactful.

Ability to define problems, collect data, and establish facts

Strong communication skills with the ability to show genuine concern for participants and always conduct oneself appropriately and professionally.

The ability to speak both English and Spanish is a plus.

Physical Demands and Work Environment

Work includes both inside and outside environments.

This position is based in an office setting.

Standard office hours with occasional flexibility required to accommodate property-related events or meetings.

May involve occasional light lifting of office supplies or packages.

Ability to walk property/properties.

Must be able to sit and stand for extended periods.

Must be able to lift a minimum of 25 pounds.

Exposure to diverse communities including low-income neighborhoods.

Transportation Requirement

Position does not require automobile, driver’s license, and insurance.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Last Updated: 9/22/2025