Operations & Architecture Fit Out Executive

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

We are seeking a highly skilled and experienced Architectural Operations and Operations Executive to oversee and manage the architectural aspects, facilities management, and overall operations of our portfolio of shopping malls. The ideal candidate will have a strong background in Architecture with a focus on commercial spaces and proven experience in comprehensive facilities management within large retail properties.

Key Responsibilities:
Oversee the daily architectural operations, maintenance, and aesthetic integrity of multiple shopping malls.
Develop and implement preventive maintenance programs for architectural elements, including facades, interiors, and public spaces.
Manage and coordinate with internal teams and external contractors to ensure timely completion of architectural maintenance tasks and renovation projects.
Conduct regular inspections and audits of the mall's architectural features to identify potential issues and implement corrective actions.
Analyze space utilization and propose layout modifications to optimize tenant mix and shopper experience.
Ensure compliance with local building codes, safety regulations, and accessibility standards related to architectural design.
Respond to emergency situations that affect the building's structure or design elements, coordinating repairs to minimize disruptions to mall operations.
Liaise with tenants to address architecture-related concerns and ensure their store designs align with the overall mall aesthetic.
Stay updated on the latest architectural trends in retail design, recommending and implementing improvements to enhance the shopping experience.
Manage and oversee facilities management (FM) companies, including:
Security services: Ensure proper staffing, training, and implementation of security protocols
Housekeeping: Maintain high standards of cleanliness throughout the mall
Maintenance: Coordinate all routine and preventive maintenance activities
Regularly evaluate the performance of FM service providers and negotiate contracts to optimize cost-effectiveness and service quality.
Coordinate with security teams to develop and implement comprehensive safety and emergency response plans.
Oversee the integration of smart building technologies and sustainability initiatives across architectural and facilities management functions.
Train and mentor staff members in architectural operations, facilities management, and maintenance procedures specific to shopping malls.
Prepare regular reports on the condition of architectural elements, facilities management performance, maintenance activities, and improvement projects for senior management.

Qualifications:
Bachelor's or Master's degree in Architecture Minimum 2-5 years of experience in architectural operations and facilities management, preferably in large commercial properties or shopping malls Professional architecture license Strong knowledge of commercial building systems, materials, and sustainable design practices Proven experience in managing facilities management services, including security, housekeeping, and maintenance Excellent problem-solving and analytical skills, with the ability to balance aesthetic, functional, and operational considerations Strong leadership and team management abilities, with experience in managing both in-house teams and external service providers Proficiency in architectural design software (e.g., AutoCAD, Revit, SketchUp) and MS Office Familiarity with project management software and CMMS (Computerized Maintenance Management Systems) Excellent communication and interpersonal skills Ability to work flexible hours, including nights and weekends as required Demonstrated understanding of retail space planning, customer flow, and facilities management in large-scale commercial spaces Knowledge of local building codes, regulations, and industry best practices pertaining to commercial architecture and facilities management Experience in contract negotiation and vendor management
We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth within a dynamic and fast-paced environment.
If you are a results-driven Architectural and Facilities Management professional with a passion for optimizing retail spaces, maintaining design integrity, ensuring operational excellence, and creating exceptional experiences for shoppers and tenants, we encourage you to apply for this exciting opportunity.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.