Operations Assistant

Candidates with Own Visa / Dependent Visa only apply.

Job Description: Operations Assistant

Position Overview

The Operations Assistant will support the day-to-day operations of the Training and Development division, ensuring smooth coordination across multiple functions including content development, trainer management, AI-assisted design, IT administration, CRM operations, and digital media production. This role requires a proactive, tech-savvy individual who can multitask effectively in a fast-paced training business environment.

Key Responsibilities

• Assist in managing end-to-end training operations, including scheduling, trainer coordination, and logistics.
• Support training content development using AI tools and applications such as ChatGPT, Canva, and PowerPoint.
• Coordinate with external trainers and manage trainer onboarding, contracts, and documentation.
• Support IT functions including management of hardware, software, and troubleshooting basic system issues.
• Assist in Microsoft 365, Azure, and SharePoint setup, user access, and file organization.
• Manage data entry, follow-ups, and reporting through Zoho CRM for sales and client tracking.
• Coordinate graphic design and infographics creation for marketing and course materials.
• Oversee digital printing, binding, and physical material preparation for workshops and events.
• Maintain accurate records, documentation, and reports related to operational and administrative functions.
• Collaborate cross-functionally with sales, trainers, and management to streamline workflows and ensure timely delivery of outputs.

Qualifications and Experience

• Bachelor’s degree in Business Administration, Information Technology, or a related field.
• Minimum 2–4 years of experience in operations, preferably within the training, consulting, or education sector.
• Hands-on experience with AI tools (e.g., ChatGPT, Canva), Microsoft 365, SharePoint, and CRM systems (preferably Zoho).
• Basic knowledge of IT systems (hardware, software installation, troubleshooting).
• Experience in graphic design, infographics, or content development will be an added advantage.

Skills and Competencies

• Strong organizational and multitasking abilities.
• Excellent communication and coordination skills.
• Proficient in Microsoft 365 Suite, SharePoint, and Azure environment.
• Familiarity with AI-based content and visual creation tools.
• Attention to detail and ability to manage documentation accurately.
• Proactive problem-solver with a positive, service-oriented attitude.
• Ability to work collaboratively with cross-functional teams.

Reporting Structure

The Operations Assistant will report directly to the Operations Manager or Managing Director and will coordinate closely with the Training Coordinator, IT Support, and Sales teams.

Please apply with CV and pictures

Job Types: Full-time, Contract
Contract length: 24 months

Pay: AED2,500.00 - AED2,750.00 per month