Operations Assistant

• Generate weekly and ad hoc reports for physicians, the call center, and other departments as requested.
• Monitor operational metrics and assist with tracking performance indicators for call center operations and scheduling efficiency.
• Provide call recordings and other operational documentation as requested by management.

• Create and maintain provider schedule blocks and update physician work hour configurations as needed.
• Assist with managing clinic scheduling workflows to optimize provider availability and patient access.
• Coordinate the rescheduling of patients who have missed appointments to maintain continuity of care.

• Set up and maintain new user profiles for operational systems, including ECW, 8x8 phone systems, downloads, and navigation applications.
• Coordinate with external IT vendors (such as Discovertec) to resolve system issues and ensure minimal disruption to operations.
• Maintain and track IT inventory, including equipment assignments and device management.

• Assist with configuring after-hours answering services and ensure messages are properly routed to the appropriate departments or providers.
• Monitor call center performance metrics and ensure adherence to organizational policies and service standards.

• Provide general operational assistance to leadership and clinical departments as needed.
• Travel to other clinic locations to assist with urgent operational needs when required.
• Maintain accurate records and documentation related to operational activities.

• Education: A high school diploma or GED is required. An associate degree in business administration, communications, or a related field is preferred.
• A minimum of two years of customer service experience is required
• Ability to comprehend established office routines and policies
• Strong problem-solving and decision-making abilities
• Strong oral and written communication skills
• Good interpersonal and organizational skills
• Highly detail-oriented
• Ability to work under pressure and manage multiple tasks simultaneously

• Flexibility to work various shifts, including evenings, weekends, and holidays when operational needs require.
• Ability to report to work reliably and on time for all scheduled shifts.
• Ability to travel between clinic locations when necessary to support operational needs.
• Provide weekly updates regarding task completion, ongoing projects, and outstanding operational items.
• Maintain open and proactive communication with managers and administration regarding workflow challenges and operational improvements.

ABOUT OUR PRACTICEWe are proud to be the leading providers of progressive interventional pain relief.Our team of board-certified physicians and medical staff are highly trained in all areas of diagnosis, treatment, and patient care.LOOKING FOR A CAREER IN THE MEDICAL FIELD?Apply today and have the potential to join Northeast Florida’s Leading Interventional Pain Management Specialists. At Jax Spine & Pain Centers, we provide our patients with superior solutions to treat acute and chronic pain.Now serving multiple locations, our board certified physician’s along with our professional staff value hands-on compassionate care, from the consultation through treatment. Please see the list below for our current openings. We seek qualified, highly energized and self-motivated individuals who respect the essence of time and appreciate the value of a smile.We are always accepting resumes for the following positions:Medical assistantsDME techniciansMedical billing/AR specialistsCall center customer service representatives.