Operations Associate

Job Summary:

We are looking for a detail-oriented and motivated Operations Associate to support our e-commerce operations team in managing daily tasks related to order processing, inventory tracking, logistics and coordination. If you're passionate about electronics and want to gain hands-on experience in a fast-paced e-commerce environment, this role is a great entry point.

Key Responsibilities:

Order & Fulfillment Support

• Monitor incoming orders and coordinate with the fulfillment/warehouse team for timely dispatch
• Track shipments and update customers/support team with delivery status or exceptions
• Assist in processing returns, exchanges, and warranty claims

Inventory & Product Management

• Help maintain accurate stock levels across systems and platforms
• Coordinate with the warehouse team to update inventory records

Customer Experience Coordination

• Work closely with customer support to resolve order-related queries and complaints
• Follow up on logistics delays, missing items, or damaged shipments
• Provide accurate information to support teams regarding stock status or delivery timelines

Reporting & Documentation

• Maintain records of daily operations, shipment logs, and product movement
• Assist in compiling performance reports (e.g., order volume, return rate, delivery timelines)
• Help track key operational metrics using Excel or Google Sheets

Qualifications:

• Bachelor’s degree in Business, Operations, Supply Chain, or related field (or equivalent experience)
• 0–2 years of experience in operations, logistics, supply chain, or e-commerce
• Interest in electronics and consumer tech products
• Strong attention to detail and organizational skills
• Familiarity with Excel/Google Sheets and basic reporting
• Good communication and problem-solving abilities

Nice to Have:

• Experience with e-commerce platforms like Shopify, Magento, or WooCommerce
• Exposure to order/inventory tool Zoho,
• Understanding of basic logistics processes and e-commerce terminology

What We Offer:

• Hands-on experience in a growing e-commerce company
• Opportunity to grow into senior roles in logistics, supply chain, or operations strategy
• Competitive compensation and team-focused culture

Job Type: Full-time

Pay: ₹216,000.00 - ₹276,000.00 per year

Work Location: In person