Operations Associate

About IVDRIPS
IVDRIPS is a rapidly expanding wellness company providing premium IV therapy and medical services
across the country. We operate in a fast-paced environment and pride ourselves on exceptional patient
care, seamless logistics, and a strong, supportive team culture. We’re looking for someone who’s
proactive, organized, and ready to learn the ins and outs of healthcare operations.

The Role
This is a highly hands-on operations role where no two days look the same. You’ll work directly with the
Director of Operations and support every function that keeps the company running—nurse scheduling,
inventory, event support, compliance, patient logistics, and day-of problem solving. Ideal for someone
early in their career who wants to learn and grow within a fast-scaling medical services company.

Key Responsibilities

Daily Operations
Schedule nurses and manage appointment logistics across NYC markets
Track, order, and audit inventory; manage stock across all locations
Assist with payroll preparation and invoice processing
Support hiring efforts: job postings, candidate communication, onboarding
Maintain SOPs, filing systems, and operational dashboards
Work within Zenoti, Vagaro, HubSpot, and internal systems to maintain accurate operational data
Troubleshoot scheduling issues and system errors

Real-Time Problem Solving
Respond quickly to day-of operational challenges (call-outs, supply shortages, routing issues,
patient escalations)
Communicate effectively with nurses and leadership to ensure smooth resolutions
Maintain operational continuity during high-volume periods

Field & Event Support
Set up and break down events, trainings, and pop-up activations
Manage equipment check-in/check-out for field nurses
Move and transport supplies (ability to lift ~30 lbs required)
Keep office and treatment spaces organized and fully stocked
Support occasional evenings/weekends for events or trainings

Team Coordination
Distribute uniforms and supplies to the field team
Assist with patient rescheduling and general logistics questions
Track nurse performance metrics such as AOV, add-ons, and volume

Compliance & Quality
Maintain HIPAA-compliant documentation and filing
Track incident reports, quality issues, and service metrics
Support regulatory and audit preparation
Monitor product expiration dates
Uphold confidentiality and professional standards across all interactions

Vendor & Growth Support
Communicate with medical supply vendors and manage purchase orders
Assist with new location launches and operational setup
Document processes and operational improvements
Pull and analyze performance reports as needed

Qualifications
2+ years in operations, administration, hospitality, or similar hands-on roles
Extremely organized with strong attention to detail
Comfortable in a hybrid role (Brooklyn office 3 days per week)
Able to perform physical tasks and lift up to ~30 lbs
Strong communicator who thrives under pressure
Self-starter with an ownership mindset—anticipates needs and takes initiative
Reliable, punctual, and team-oriented
Comfortable traveling between NYC locations as needed