Operations Associate

· Greeting and welcoming guests in a friendly and professional manner. Fondly bid farewell to all guests exiting the Palace

· Engage each guest as a unique individual and listen attentively to their requests and questions

· Assist and advise guests to make purchases by recommending, describing and demonstrating products.

· Manage and maintain queue lanes, turn stiles, entrances and exits

· Sell tickets and retail products via a computerized Point of Sale (POS) system

· Collect payments/make change by accepting cash, vouchers, credit card, digital payments and listed foreign currencies

· Balances cash drawer/register/float by counting cash at beginning and end of work shift and ensure timely remittance of sales to cash control

· Maintain awareness and adherence to company’s cash handling policies

· Maintain knowledge and awareness of ongoing promotions

· Provide pricing, promotion, shows information and suggestions to guests, keeping them well informed to enhance/maximize the guest experience

· Consistently upsell/cross-sell and promote products, activities, and services to generate additional revenue

· Arrange and maintain product displays with approval, stock shelves (refill) and take product inventory

· Proactively anticipate, listen to guest’s needs and concerns and act appropriately to resolve any issues in a timely manner in adherence to company’s guest complaint policy · Applying product knowledge while handling guests and improve the same on a regular basis.

· Manage lost and found counter and locker area cording to company’s lost and found policy

· Conduct guest surveys using a company provided tablet, ensuring that all questions are completed and submitted

· Maintain awareness and ability to act or respond to any emergency situations while ensuring guest safety. Participate in any evacuation (drill or real) if necessary

· Work outdoors, in extreme temperatures, wet, humid or windy conditions caused by weather

· Working on promotions and achieving set targets.

· Assisting in quarterly and yearly inventory.

· Any other tasks that may be required from time to time to perform to meet the needs of the business.

· Medically able to work in all weather conditions.

· Physical able to carry/lift items, climb ladder etc

Essential:

· Higher secondary or equivalent

· Moderate verbal communication skills

· Basic knowledge of cash handling skills

· Good communication skill

Desirable:

· Previous retail experience

· Previous customer care experience

· Previous experience in handling guest complaints