Operations Associate - Circle

This Job is posted by Taraki on behalf of its client. Candidates can apply here and also check out more jobs directly on our website.

JOB DETAILS

Were looking for a remote operations executive to handle backend business operations for Circle, ranging from customer support, order management and product listings on the platform.

Key Responsibilities:

Customer & Seller Support:

• Manage inbound queries on all platforms (whatsapp/meta/calls)
• Manage communication on campaigns and keep track of conversations with customers.
• Identify issues with orders and resolve them.
  
  
  

Order Management:

• Manage end to end order process: ensure timely dispatch, customer intimation, delivery coordination
• Manage returns, refunds and exchanges
• Collect feedback and feed into company insights pipeline
  
  
  

Product Listings:

• Receive data from ops team in UAE and convert it into listings for the website which involves
• basic picture editing (tools provided) through Canva,
• creating Shopify listings with Circles internal tool
• Ensuring data sanity of each listing (price/metafields/tags)
  
  
  

Maintaining Platform Hygiene:

• Keep a track of listings on platform and do regular health check of the platform