Operations- Associate/Manager

Role Overview:

The Fixed Fleet Operations plays a crucial role in ensuring timely and complete order fulfillment within the fixed fleet. The role involves real-time calling and coordination with delivery partners (2W & 3W) and centre executives , identifying reasons for unfulfilled orders, resolving issues, and improving overall delivery performance.

The telecaller will act as the communication bridge between the on-ground fleet and the operations team to enhance efficiency, reduce unassigned cases, and drive better fulfillment outcomes.

Key Responsibilities

:1. Order Fulfillment Coordinatio

• nCall delivery partners (2W and 3W) for all unfulfilled or delayed order s to understand the reason for non-fulfillment
• .Coordinate with the MG Centre Executive s to reassign or resolve unassigned orders in real-time
• .Ensure 100% coverage of unfulfilled order cases within the same day
• .Track progress and ensure timely closure of pending deliveries

.
2. RCA (Root Cause Analysis) & Reporti

• ngRecord detailed reasons for each unfulfilled order (e.g., absenteeism, delay, vehicle issue, incorrect route, etc.
• ).Prepare daily reports summarizing RCA findings and share them with the Fixed Fleet Manage
• r.Identify recurring issues and suggest preventive measures to reduce order drop-off

s.
3. Communication & Coordinat

• ionMaintain regular communication with delivery partners and centre executives for operational updat
• es.Support escalation handling by providing on-call clarity on order or partner-related issu
• es.Ensure accurate updates in system tools or tracking sheets after every ca

ll.
4. Data & Documenta

• tionMaintain a call log for all outbound calls and follow-
• ups.Update partner or order-related notes accurately in CRM or tracking platfo
• rms.Flag any critical cases or recurring patterns to the Fixed Fleet Manager immediat

ely.
Key Requirem

• ents:1–2 years of experienc e in telecalling, operations coordination, or customer su pport, preferably in logistics, supply chain, or delivery-based indust
• ries.Excellent communication skill s in Hindi and En glish (regional language prefer
• red).Strong follow-up discipline and attention to de
• tail.Ability to handle high call volumes efficie
• ntly.Basic proficiency in Excel / Google Sheets for daily repor

ting.