Operations & Client management

Operations & client Management executive

Job Title: Operations & Client Management Executive

Location: [Fubai/ international city]
Reports to: Management / Operations Head

Job Summary:

We are seeking a responsible and organized Operations & Client Management Executive to manage client coordination, logistics, staff schedules, and overall operational efficiency for our e-commerce business. The role involves ensuring smooth communication between clients, suppliers, and the operations team, while keeping all deliveries, repairs, and daily office tasks running seamlessly.

Key Responsibilities:

Client & Delivery Coordination:

• Coordinate with clients to ensure on-time delivery of products ordered through our e-commerce platforms.
• Communicate with drivers and technicians to ensure proper handling, delivery, and after-sales service.
• Prepare and organize all delivery notes, collect client signatures, and ensure branding is done before dispatch.
• Provide clients with accurate delivery documents and confirm completion of orders.
• Handle walk-in clients, provide assistance, and confirm their delivery or repair schedules.

Supplier & Stock Management:

• Organize and follow up with suppliers to ensure products are received on schedule.
• Maintain accurate stock levels, manage returns, and conduct regular stock checks.
• Suggest and convince customers for alternative products if original items are unavailable.
• Ensure all purchase orders are processed and delivered without delay.

Staff & Office Coordination:

• Monitor staff attendance, check-in/out timings, and maintain attendance records.
• Prepare and manage daily work schedules for drivers, technicians, and support staff.
• Maintain a positive work environment, ensuring peace and harmony among staff.
• Keep the office organized, clean, and functioning efficiently.

Reporting & Administration:

• Report daily activities and progress to management, including deliveries, pending tasks, and client feedback.
• Reply to all business emails promptly and professionally.
• Set appointments, schedules, and reminders for deliveries, repairs, and meetings.
• Maintain detailed records and reports for management review.
• Ensure effective communication across all departments and maintain smooth workflow.

Requirements:

• Bachelor’s degree in Business Administration, Logistics, or related field (preferred).
• 2–4 years of experience in operations, logistics, or client management (e-commerce experience is a plus).
• Strong communication, coordination, and multitasking skills.
• Excellent organizational and time-management abilities.
• Proficiency in MS Office / Google Workspace tools.
• Reliable, proactive, and detail-oriented.
• Positive attitude with leadership and problem-solving abilities.

Key Traits:

• Responsible and trustworthy
• Customer and service focused
• Strong communicator and team player
• Organized and disciplined
• Efficient in managing staff and deadlines

Job Types: Full-time, Permanent

Pay: AED3,000.00 - AED4,000.00 per month

Experience:

• Operation & Client Management: 2 years (Preferred)

Language:

• English (Preferred)

Expected Start Date: 30/11/2025