Operations & Client Services Coordinator

ProactiveRISK (www.proactiverisk.com) is a growing cybersecurity and managed services firm supporting businesses across regulated industries (legal, healthcare, and professional services).

We are looking for a organized, reliable, and motivated individual to join our team at our new office opening in July as an Operations & Client Services Admin/Coordinator. This is an entry-level role with significant growth opportunity, working directly alongside company leadership and playing a key role in daily operations and growth.

This position is ideal for someone who wants to gain real-world exposure to business operations, client interaction, and the inner workings of a start-up and growing IT/MSP company. This role is in-person daily in the office 9am - 5:30pm at 36 1st Ave, 2nd Floor, Denville, NJ 07834

Key Responsibilities Operations & Administrative Support

• Answer phones and log incoming communications (tickets)
• Take and relay messages in a professional manner
• Process incoming and outgoing mail taking actions as needed
• Maintain office organization and daily readiness (opening/closing)
• Order office supplies and track inventory
• Assist with filing, documentation, and record keeping
• Assist with client facing events

Vendor & Order Processing

• Place and track orders with distributors (Pax8, TD SYNNEX, etc.)
• Log invoices and ensure accuracy of vendor transactions (QuickBooks)
• Assist with client procurement and order fulfillment
• Maintain organized records of purchases and deliveries (HubSpot/HaloPSA)

Executive & Team Support

• Assist with scheduling meetings and calendar coordination
• Track action items and follow up on outstanding tasks
• Support internal team operations and communication
• Help prepare materials for meetings and client interactions

Client & Public-Facing Support

• Represent ProactiveRISK professionally on phone and in person
• Assist at trade shows, events, and client meetings
• Perform follow-ups with leads and clients as directed
• Help maintain a positive client experience

Compensation Structure

• Hourly Pay: $18–$22 per hour (based on experience)
• Annual Performance Bonus: $2,000–$5,000 (based on company and individual performance)
• Additional Performance Incentives: Available as role expands
• Growth Path: Opportunity to grow into a senior operations or management role

What We’re Looking For✅ Required Skills & Traits

• Strong organizational and time management skills
• Clear and professional communication (phone, email, in-person)
• High level of reliability and attention to detail
• Positive attitude and willingness to learn
• Ability to multitask in a fast-paced environment

Preferred

• Interest in technology, cybersecurity, or business operations
• Experience with Microsoft Office 365 / Windows Professional
• Prior customer service or office experience
• Veteran, First Responder A++

Why Join ProactiveRISK?

• Work directly with leadership and gain real business experience
• Exposure to cybersecurity, IT services, and client operations
• Opportunity for rapid growth and increased responsibility
• Be part of a growing company building something meaningful

Schedule

• Monday to Friday
• Flexible hours available depending on candidate

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• Flexible schedule
• Paid time off

Work Location: In person