Operations Control Center Specialist

Position Overview

The Roads and Transport Authority (RTA) in Dubai is seeking an Operations Control Center Specialist to monitor and govern the performance of operational control centers (OCCs) across the city s transportation network. The role involves overseeing EC3 systems, coordinating emergency responses, ensuring compliance with approved procedures, and preparing detailed reports on performance, incidents, and service availability. This position requires strong analytical skills, technical expertise, and the ability to work in a 24/7 operational environment.

Core Duties

• Operate and monitor EC3 systems linked to OCCs across Dubai s transport network
• Implement contingency plans and drills, documenting challenges and recommendations
• Receive emergency calls, coordinate with the Operations Room, and record actions in IMMCS
• Manage event notifications, observations, and escalation procedures within EC3 systems
• Conduct workshops and training on approved procedures and systems for OCC staff
• Prepare daily reports including Post-Peak, Incident, and Performance Reports
• Ensure readiness of technical systems in control rooms and backup OCCs, reporting to supervisors
• Operate Mobile Command Vehicles (MCV) during emergencies and major events
• Monitor and govern operations across traffic, metro, bus, tram, taxi, and marine OCCs to ensure service continuity and immediate escalation during disruptions
• Analyze operational data including ridership, travel times, and performance metrics, preparing detailed reports and forecasts
• Ensure compliance with KHDA, UAE laws, and RTA s Emergency and Crisis Management framework
• Coordinate with internal teams and external stakeholders to accelerate recovery during weather events or disruptions
• Support decision-makers in Gold and Silver Command Control Rooms during crises