Qureos Mentor

Road and Transport, RTA Dubai

Job Title Information Security Business Analyst - Roads and Transport Authority Job Description Information Security Business Analyst - Roads and Transport Authority Employment Overview Job Location: Dubai, UAE Industry: Transportation/Trucking/Railroad Function: Information Security Gender: Any Candidate Nationality: UAE Nationals Only Job Type: Full-time Position Overview The Roads and Transport Authority (RTA) is seeking an experienced Information Security Business Analyst to support the development, validation, and enhancement of security services, channels, and technologies. This role involves analyzing existing processes, identifying bottlenecks, and implementing solutions to align with enterprise security standards and improve organizational performance. What You ll Do * Apply business process improvement practices to reengineer information security service workflows. * Conduct As-Is and To-Be assessments, identify risks, and ensure cross-departmental consensus on implementation plans. * Collaborate with Information Security Manager to develop business cases and ensure compliance with RTA architecture standards. * Facilitate proof of concepts (PoCs) and validate security solutions to meet business requirements. * Define implementation strategies for new security systems, including data migration and integration plans. * Support governance and QA teams by preparing test cases for user acceptance testing. * Capture and document functional requirements and translate them into structured solution documents. * Produce business use cases, process models, and other documentation to guide system design and deployment. * Monitor KPIs and perform cost-benefit analysis for security initiatives. * Research industry trends to enhance information security processes and recommend innovative solutions. Ideal Profile * Bachelor s degree in Computer Science, Information Technology, or equivalent. * Minimum 6 years of experience in business analysis and quality assurance within information security or IT environments. * Strong understanding of enterprise architecture and security compliance standards such as ISO27001. * Knowledge of mobile and digital user experience improvement practices. * Skilled in process reengineering, business case development, and stakeholder management. * Advanced analytical, problem-solving, and communication skills. * Ability to manage multiple priorities and thrive in a fast-paced environment.

Information Security Business Analyst

Job Title Licensing Transactions Auditor - Licensing Activities Monitoring Job Description Licensing Transactions Auditor - Licensing Activities Monitoring Position Overview Roads and Transport Authority (RTA) is hiring a Licensing Transactions Auditor to ensure compliance with all regulations and standards across licensing transactions. This role involves auditing, monitoring, and verifying the accuracy of transactions at service provider centers, driving institutes, and customer happiness centers, ensuring operational excellence and adherence to RTA legislation. Employment Overview Job Location: Dubai, UAE Industry: Government Administration Function: Compliance / Audit Gender: Any Candidate Nationality: UAE Nationals only Job Type: Full-time What You ll Do * Audit and review licensing transactions to ensure compliance with RTA laws, circulars, and procedures * Release violations against service provider centers and inspection facilities for non-compliance * Monitor transactions in real time through traffic and enforcement systems, including MES and CIS platforms * Conduct regular inspections of service providers, driving institutes, and customer service centers to ensure operational compliance * Verify accuracy of data, attachments, and digital signatures in completed transactions * Prepare and submit detailed reports on violations, discrepancies, and corrective actions required * Coordinate with internal departments to address violations and implement remedial measures * Maintain strict confidentiality of transaction data and licensing activities * Continuously update audit records and collaborate with stakeholders to ensure compliance improvements * Perform other duties as assigned by the department Ideal Profile * Bachelor s degree in Business Administration, Information Technology, or Applied Science with 0 2 years of experience * Diploma holders require 5+ years of experience in a relevant field * Strong understanding of auditing principles, compliance, and licensing procedures * Knowledge of traffic systems and enforcement tools is an advantage * Excellent attention to detail, problem-solving, and analytical skills * Strong communication skills and ability to work within cross-functional teams

Licensing Transactions Auditor - Licensing Activities Monitoring

Job Title Senior Team Leader Data and AI Planning Roads and Transport Authority Dubai, UAE Job Description Senior Team Leader Data and AI Planning Roads and Transport Authority Dubai, UAE Position Overview The Senior Team Leader Data and AI Planning will lead the development and execution of RTA s AI and data science strategies, ensuring alignment with organizational goals and UAE s national AI agenda. This role is responsible for embedding AI governance, overseeing initiatives, and enabling data-driven decision-making across the authority. Location: UAE Location: Dubai Industry: Information Technology (IT) Function: Data Science Gender: Any Candidate Nationality: Any Job Type: Full-time What You ll Do * Lead the planning and oversight of AI and data science projects, ensuring excellence in delivery. * Develop, implement, and monitor AI strategies, roadmaps, KPIs, and performance indicators. * Collaborate with internal stakeholders and external partners to integrate AI into RTA operations. * Oversee feasibility studies for AI initiatives, evaluating economic and technical aspects. * Ensure AI and analytics governance comply with UAE s national frameworks and standards. * Assess the operational impact and benefits of AI deployments, driving continuous improvements. * Represent RTA at national-level forums and provide insights on AI trends and advancements. Ideal Profile * Bachelor s or Master s degree in Computer Science, Artificial Intelligence, Data Science, or a related field. * At least 11 years of experience in AI strategy, planning, or governance. * Expertise in AI governance, machine learning, deep learning, big data analytics, and cloud technologies. * Knowledge of robotic process automation and enterprise data platforms. * Proven ability to lead cross-functional teams and manage complex strategic initiatives. * Strong communication, problem-solving, and stakeholder management skills.

Senior Team Leader Data

Job Title Customer Experience Manager Roads and Transport Authority (RTA) Dubai, UAE Job Description Customer Experience Manager Roads and Transport Authority (RTA) Dubai, UAE Position Overview The Roads and Transport Authority (RTA) in Dubai is seeking a Customer Experience Manager to lead the design, implementation, and enhancement of its customer experience and service design frameworks. The role involves developing strategies that align with customer needs, driving service improvements across agencies and sectors, and creating a culture that prioritizes outstanding service delivery. The successful candidate will bring extensive expertise in customer journey mapping, voice of customer (VOC) programs, and service governance. Location: UAE Location: Dubai Industry: Government Administration Function: Customer Support =Gender: Any Candidate Nationality: UAE Nationals Only Candidate Preferred Location: Any Job Type: Full-time Core Duties * Develop and implement a customer experience framework covering all RTA services and customer segments * Lead initiatives to improve service design, delivery, and customer experience using VOC insights, workshops, and customer journey mapping * Establish a cross-RTA accountability matrix for customer experience improvement initiatives * Drive change through cultural transformation, setting practices and standards that embed customer focus across the organization * Create metrics and reporting mechanisms to track customer experience quality, satisfaction, and loyalty * Conduct research on global service design and customer experience trends, applying best practices to RTA initiatives * Develop and maintain a service management framework and service catalogue to ensure seamless service creation, updates, and governance * Ensure service information is consistently available across all RTA channels to support an omni-channel customer experience * Report regularly on service design projects and initiatives to leadership and stakeholders * Provide strategic leadership and communication to align customer experience objectives with RTA s core values and strategy Candidate Requirements * Bachelor s degree in Business Administration, Computer Science, or related field (mandatory) * Minimum 11 years of relevant experience in customer experience, service design, or related functions * CCXP or related certification is desirable * Proven ability in VOC research methods, including qualitative and quantitative approaches * Strong knowledge of design thinking, customer journey mapping, and change management * Advanced project management and stakeholder collaboration skills * Strong analytical and problem-solving abilities with attention to detail * Excellent communication and interpersonal skills with proven ability to lead and motivate teams * UAE Nationals only Why Join Us * Competitive government salary package with full benefits * Medical insurance and retirement benefits under UAE Labour Law * Opportunity to shape customer experience in one of the world s most innovative transport authorities * Professional development and career advancement in quality and excellence fields * Contribute to delivering Dubai s vision of a customer-centric smart city About the Company The Roads and Transport Authority (RTA) is Dubai s government body responsible for planning and managing roads, public transport, and traffic systems. Since 2005, RTA has been a pioneer in infrastructure development, customer service innovation, and smart mobility. Careers at RTA offer the opportunity to contribute to the emirate s goal of delivering world-class, customer-focused transport and mobility solutions. Post Details

Customer Experience Manager

Prepare daily operational reports including incident and performance updates for Dubai s transport networkRespond to unplanned events received through EMMS C2, Dubai Police, and other agencies, verifying notifications with tools such as CCTV, GIS maps, and OCC communicationMonitor and govern operations across traffic, bus, metro, tram, marine, taxi, and smart monitoring OCCs to ensure service availability and compliance with proceduresOperate Mobile Command Vehicles (MCVs) during emergencies and major events, relaying updates to main and command control roomsEscalate service disruptions and emergency-level incidents to relevant authorities immediatelyOversee planned event and crowd management operations at transport hubs through CCTV and OCC systemsHandle emergency and crisis communications through IMMCS, TETRA radios, SMS, and emergency call systems, ensuring proper documentation and escalationRegister incidents in EMMS C2 and document actions taken by OCCs in accordance with approved proceduresSupport coordination between internal teams and external entities during crises, ensuring timely reporting to supervisorsPerform additional duties assigned by the direct line manager or Department Director

Operations Control Center Officer

What You ll Do
<ul>
<li>Plan and allocate inspection routes for inspectors based on field inspection plans.</li>
<li>Prepare action plans for operations and recommend necessary changes.</li>
<li>Develop communication methods between consultants, contractors, and RTA units regarding right of way issues and violations.</li>
<li>Plan and implement annual inspection campaigns in coordination with internal and external departments.</li>
<li>Review and analyze processes using KPIs to assess efficiency and propose improvements.</li>
<li>Periodically review relevant legislation and provide recommendations to management.</li>
<li>Supervise the preparation of agreements and MOUs with internal and external authorities.</li>
<li>Investigate complaints from stakeholders and escalate findings with recommendations to management.</li>
<li>Enforce RTA s policies, directives, and regulations related to right of way inspections.</li>
<li>Organize, distribute, and oversee daily work of inspection teams, ensuring professional standards are met.</li>
<li>Participate in workshops with consultants and contractors on inspection matters.</li>
<li>Develop and update inspection regulations and policies in coordination with relevant authorities.</li>
<li>Initiate IT-driven solutions to improve inspection integration and efficiency.</li>
<li>Conduct field visits to audit inspections, ensuring adherence to approved plans and quality standards.</li>
<li>Ensure compliance with the Disciplinary Inspection Policy.</li>
<li>Perform root cause analysis on recurring violations and provide recommendations for corrective action.</li>
<li>Monitor section performance within RTA s Maturity Model for Regulatory Inspections and ensure corrective measures are implemented.</li>
</ul>

Inspection Engineer Right of Way

What You ll Do

<ul>
<li>Develop and implement strategic partnership plans aligned with RTA s organizational goals.</li>
<li>Evaluate existing partnerships and recommend improvements to enhance performance.</li>
<li>Draft and manage memorandums of understanding (MoUs) in line with RTA governance protocols.</li>
<li>Coordinate with internal departments to establish and enforce partnership-related policies and procedures.</li>
<li>Measure the effectiveness of partnership initiatives using KPIs and feedback systems.</li>
<li>Ensure unified engagement and communication with stakeholders across the organization.</li>
<li>Identify and secure new strategic partnership opportunities to expand RTA s network and influence.</li>
</ul>

Manager Partnerships

Join Road and Transport, RTA Dubai and explore 60   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.