Vehicle Registration Services Manager

Core Duties

• Identify obstacles and challenges affecting vehicle licensing and registration service development
• Design and coordinate tests and experiments to enhance vehicle registration services
• Develop and monitor improvement plans, including implementation dates and progress reports
• Contribute to project management plans for customer journey enhancements within licensing services
• Coordinate with government entities and internal departments to achieve performance indicators
• Prepare and submit comprehensive reports to senior management on service improvement initiatives
• Ensure compliance with RTA policies, regulations, and government standards
• Implement recommendations to strengthen digital transformation in licensing services
• Study and analyze current service plans and propose improvements to processes and information flow
• Conduct benchmarking to measure progress against digital transformation goals
• Oversee achievement of digital adoption indicators in vehicle registration services
• Apply governance standards to licensing services and ensure accountability in operations
• Monitor the impact of improvements across all customer service delivery channels

Candidate Requirements

• Bachelor s degree in Business Administration, Civil Engineering, or related field
• Minimum 8 years of professional experience in licensing, service development, or related areas
• Strong background in project management and digital transformation initiatives
• Proven ability to coordinate with multiple stakeholders and ensure compliance with policies
• Excellent analytical, problem-solving, and organizational skills
• Strong communication and reporting abilities to interact with senior management and external entities

Why Join Us

• Competitive salary package with government benefits
• Comprehensive medical and retirement coverage as per UAE Labour Law
• Opportunities to lead key service development and digital transformation projects
• Professional growth and leadership opportunities in Dubai s public sector
• Contribute to improving customer experiences and modernizing licensing services