Operations Controller Manager IRES - SSFB/HSV (ADV000CEX)

• Provide strategic direction and leadership to the team of Operations Controllers.
• Mentor, coach, and develop Operations Controller team members, fostering a high-performance culture.
• Oversee the coordination and collaboration between the various Operations Controller teams (Desktop, Infrastructure,

• Manage resource allocation and prioritization across all Operations Controller functions.
• Act as the escalation point for critical operational issues and incidents.

• Establish and maintain centralized control and coordination for all maintenance, measurements, monitoring, and change

• Standardize processes and procedures across the Operations Controller teams, ensuring consistency and efficiency.

• Ensure the continuous operation and stability of IT infrastructure, systems, and security services.
• Monitor overall system performance, proactively identify and address risks, and implement mitigation strategies.
• Oversee the maintenance and improvement of operational documentation.

• Lead and coordinate major incident resolution efforts, ensuring timely and effective responses to service disruptions

• Drive problem management activities, including root cause analysis and remediation engineering, collaborating with

• Oversee the change control process, ensuring changes are implemented in a controlled and compliant manner,

• Track and report on key metrics related to systemic issues and problems across all operational domains.

• Ensure all Operations Controller team members adhere to established processes and procedures for all operational

• Enforce adherence to Systems Engineering processes and principles for a large-scale Enterprise environment within

• Consolidate operational reporting from all Operations Controller teams to provide a comprehensive view of IT operational

• Maintain clear and consistent communication with stakeholders, including senior leadership, regarding the status of

• Oversee the measurement and reporting of SLAs/SLOs across all IT services, providing daily/weekly/monthly executive

• Drive continuous improvement initiatives based on SLA/SLO performance data.

• Accountable for the overall IT operational health, ensuring IT Operations activities are performed in a controlled,

Requirements

• 
  Must have 14, or more, years of general (full-time) work experience

• Must have 7, or more, years of directly related experience in IT operations management, including network control center

• Must have 1, or more, years of experience directly managing and leading IT operations teams
• Must have proven ability to lead and mentor high-performing teams.
• Must have a deep understanding of ITIL framework and best practices, including incident management, problem

• Must have strong knowledge of IT security principles and practices.
• Must have extensive experience in IT operations management spanning across multiple enterprise environments.
• Must be familiar with enterprise monitoring tools (e.g., SolarWinds, Splunk, Netcool, HP OpenView, etc.) and APM

• Must have strong verbal and written communication skills; ability to interact with and present to senior leadership.
• 8570 or 8140 compliant certifications.
• Must have, or obtain, an active DoD Secret Security Clearance

• Have an active DoD Top Secret Security Clearance with SCI eligibility
• Have a Bachelor’s degree (or higher) in Computer Science or Information Technology
• Have experience in a specific industry (e.g., MDA, DoD IT Operations).
• Have Project Management experience (PMP certification preferred).
• Have an ITIL Strategic Leader or ITIL Master certification.
• Have experience with DevOps or SRE methodologies.
• Be familiar with cloud computing platforms (e.g., AWS, Azure, Google Cloud).

Benefits