Operations Coordinator

• Closing date: 21-Sep-2025

About the role

In this role, your primary responsibility is to handle all tasks associated with the booking process, including processing and confirming bookings in the reservations system for both B2B and B2C customers and to promote Qatar as a premium tourism destination. Providing customers with accurate and relevant information while delivering the highest level of customer service, following the established Discover Qatar Operations process and providing customer support at all touch points.

As part of your role, your responsibilities will be inclusive of, but not limited to the following:

Operational

• Ensure timely confirmation of services with suppliers in accordance with the established SLA and closely monitoring the process.

• Take responsibility for the daily reconciliation of services and hotels booked in the reservations system, ensuring that confirmations are received for all booked services and hotels.

• Ensuring that customers receive the highest level of service excellence at every point of contact and attend all inquiries as per agreed booking and services processes as well as time frames.

• Attend all inquiries as per agreed booking and services processes as well as time frames.

• Maintain prompt communication with customer towards conversion of the inquiry and maintain an above average productivity with booking files handled.

• Perform other responsibilities as assigned by the Management.

Bookings + Training

• Use of online booking engine whenever possible or use the offline work process templates provided.

• Provide a quotation clearly mentioning the inclusions, exclusions, terms and conditions applicable.

• Follow up to obtain customer's acceptance.

• Verify that the accommodation booked/confirmed is as per the request (type of room, view, occupancy and any extra service booked).

• Confirm bookings with suppliers and hotels.

• Ensure that all Senior Reservations Agents are well trained to handle their responsibilities along with guiding and coaching the Senior Reservations Agents whenever required.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible.

About you

• Bachelor’s degree or equivalent with minimum of 2 years of job-related experience

• Excellent in English language and in organizational skills

• Experience in holiday operational experience in an Airline / Travel agency / tour operator environment in selling holiday packages by providing appropriate holiday information, in costing a package, quoting a price, making reservations and final documentation on payment.

• Good command and excellent knowledge of the Leisure travel business, global leisure destinations, local market trends and practices in the GCC.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

How to apply

If you’re ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing our quick application form.