Operations Coordinator

About Us:

Our Customers receive the best possible solutions to all their logistical and information problems before their vessel reaches its destination and during the vessel’s stay in port. And we strive to do so continuously in a professional and expert manner by providing tailor made information and dedicated solutions.

To execute required agency services to clients as per our Standard Operating Procedures, endeavouring at all times to manage the efficient and effective handling of the vessels while under our responsibility. Ensure a high-quality service, a quick turnaround and minimise expenses to the vessel, owners and / or operators. The role requires that we protect and safeguard the interest of the principal, master and crew at all times.

Main responsibilities:

• Responsible for the effective running of each port call that is assigned.
  
• Ensure compliance to WPS SOP.
  
• Ensure proper filing of the vessel and attend to any follow up enquires.
  
• Ensure each service process is fulfilled as per standards such as reporting format, contents and frequency.
  
• Prepare PDA for Husbandry services, Transits & Port calls in order to arrange remittance in due time.
  
• Open vessel’s files and ensure that all transactional system are updated real-time.
  
• Retrieve all incoming messages from the mailbox communication room on a daily basis including Fridays and public holidays and ensure messages are attended to accordingly.
  
• To monitor and record expenses that arise during vessels’ port stay.
  
• Ensure cash-in-Transit (Cash to Master) as per WPS procedure.
  
• Communicate proactively & clearly with customers/related parties in an accurate and timely manner.
  
• Coordinate with Boarding officers , Meet & Assist, Drivers all crew movements.
  
• Coordinate all PCR arrangements with Boarding officers and Meet& Assist.
  
• Hotels booking for all WPS crew.
  
• WPS cars fleet daily operation plan.
  
• Meet/ Assist daily operation plan.
  
• Ensure that the QUALITY of the service rendered is up to Waypoint standards.
  
• Ensure consistently high level of accuracy of deliverables

Requirements

• Fluent in English speaking, reading and writing
  
• 2 years of experience in the shipping industry
  
• Ease to communicate effectively and clearly
  
• Ability to multitask and work under pressure
  
• Strong attention to detail
  
• Organised, disciplined and strong personality
  
• Result-oriented