Operations Coordinator

About the Role

We’re looking for an Operations Coordinator to own the handoff from Sales to Field Operations and ensure every job is accurate, scheduled efficiently, and executed on time.

This is a high-impact role at the center of our operation—working across Sales, Warehouse, and Field Teams while serving as the primary coordinator for our customers from project kickoff through completion.

If you’re organized, decisive, and thrive in fast-paced environments where priorities shift daily, you’ll do well here.

What You’ll Do

Deal Validation

• Review closed-won deals for accuracy (scope, materials, pricing)
• Coordinate with Sales to resolve discrepancies before scheduling

Customer Coordination

• Make welcome calls to set expectations
• Schedule installs and manage reschedules
• Keep customers informed throughout the process

Scheduling & Dispatch

• Align customer availability with technician capacity
• Optimize schedules to maximize field productivity
• Ensure jobs are fully ready prior to dispatch

Cross-Functional Ops

• Partner with Field Ops to ensure job clarity and execution
• Coordinate with Warehouse to confirm product availability
• Bridge gaps between Sales, Ops, and Warehouse

Repairs & Real-Time Adjustments

• Schedule repairs and handle day-of changes (cancellations, early completions)
• Quickly redeploy technicians to open capacity

Systems & Data

• Own job data in HubSpot (CRM)
• Track workflows in Google Sheets
• Maintain clean, accurate records for reporting

What Success Looks Like

• Accurate jobs launched with minimal rework
• High technician utilization and on-time installs
• Fast recovery from schedule changes
• Strong customer experience (clear communication, low friction)

Requirements

• 2+ years in operations coordination, dispatch, scheduling, or logistics
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities and make decisions quickly
• Excellent communication skills (phone + written)
• Experience with CRM tools (HubSpot preferred) and Google Sheets

Why This Role Matters

This role directly impacts revenue, field team productivity, and customer experience. Our technicians are paid based on output—so your ability to schedule efficiently and keep jobs moving directly affects both company performance and team earnings.

Apply

If you’re someone who likes owning outcomes, solving problems in real time, and keeping teams aligned - we want to hear from you!

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Application Question(s):

• How many jobs per day/week have you scheduled or coordinated in your most recent role? Briefly describe the environment.
• A technician finishes a job early and becomes available. Walk us through how you would quickly fill that open time.
• What systems or tools have you used to manage scheduling and job tracking? How do you ensure data accuracy?

Work Location: In person