OPERATIONS COORDINATOR

Hyatt Regency Chesapeake Bay is seeking a highly motivated and experienced Operations Coordinator. This role supports the daily functions of the hotel’s Rooms, Food & Beverage, and Culinary departments. This role ensures smooth administrative flow, accurate documentation, and timely completion of operational tasks. The ideal candidate is organized, detail‑oriented, and comfortable coordinating across multiple teams in a fast‑paced hospitality environment.

What You'll Do:

Administrative & Office Support

• Manage daily paperwork, logs, checklists, and departmental documentation
• Maintain organized digital and physical filing systems
• Prepare reports, memos, schedules, and internal communications for Operations leadership
• Assist with ordering office supplies and maintaining inventory
• Support department heads with meeting preparation, agendas, and minutes

Payroll & Labor Management

• Process daily and weekly payroll inputs for Rooms, F&B, and Culinary teams
• Verify timecards, attendance, and labor accuracy before submission
• Track PTO, sick time, and attendance records
• Assist managers with labor forecasting and schedule compliance through Productivity

Operations Coordination

• Serve as a central communication point between Rooms, F&B, and Culinary leadership
• Support onboarding tasks for new hires (paperwork, uniform distribution, training schedules)
• Maintain departmental SOPs, training materials, and compliance documents
• Assist with coordination of hotel‑wide initiatives, audits, and special projects

Guest & Internal Service Support

• Assist with follow‑up on guest feedback, service recovery documentation, and operational notes
• Support managers with event preparation, banquet paperwork, and outlet administrative needs
• Coordinate with Engineering, Housekeeping, and Front Office for operational requests

**The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

Reporting Structure

• Reports to: Director of Rooms, Director of Food and Beverage, Executive Chef
• Supports: Rooms Division, Food & Beverage, Culinary

Why Chose Hyatt?

At Hyatt, your success matters. We offer:

• Competitive Salary: $22.00 - $25.00/hour
• Health Benefits: Medical, dental, and vision insurance starting after just 30 days
• Perks & Discounts:
  • Free and discounted room nights
  • Friends & family rates at Hyatt properties
  • Discounts on food and beverage
  • Exclusive savings on tech, wellness apps, and more (e.g., Apple, AT&T, Headspace)
• Work-Life Balance: Paid time off, including new child leave
• Retirement Support: 401(k) matching (up to 4%) and employee stock purchase plan
• Growth Opportunities: Tuition reimbursement and robust training programs
• Everyday Conveniences: Meal credit for employees

• Previous administrative or hotel operations experience preferred

• Strong organizational and multitasking abilities

• Proficiency in Microsoft Office and hotel systems (Opera, ADP, HotSOS, Infrasys, etc. preferred)

• Excellent written and verbal communication skills

• Ability to maintain confidentiality and handle sensitive information

• Professional, positive, and service driven demeanor

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.