Operations Coordinator - Otolaryngology

The Operations Coordinator provides comprehensive operational and administrative support to the Department of Otolaryngology – Head and Neck Surgery within a complex academic medical center environment. This role supports clinical, academic, and research missions by coordinating contracts, tracking key deadlines, facilitating faculty incentive processes, and ensuring timely completion of departmental deliverables.

The ideal candidate is highly organized, detail-oriented, and capable of managing multiple priorities while supporting faculty across subspecialties including head and neck oncology, rhinology, laryngology, otology/neurotology, pediatric otolaryngology, and facial plastic surgery.

• Develop and maintain tracking systems for faculty employment agreements, vendor contracts, research agreements, clinical service contracts, and other departmental commitments.
• Track contract deadlines and proactively inform appropriate faculty, leadership, and administrative staff of required deliverables.
• Prepare and submit faculty incentive documentation in alignment with departmental compensation plans and institutional policies.
• Run productivity and scheduling reports on a weekly basis to monitor clinical performance and identify trends.
• Assist with preparation of reports related to operating room utilization
• Support invoice processing and vendor payment coordination.
• Assist with provider template adjustments and scheduling optimization as needed.
• Serve as a liaison between physicians and EPIC support teams to resolve access or workflow issues.
• Update and manage the department’s internal website to ensure content is current and accurate.
• Work with Central Marketing to coordinate updates and enhancements to the external departmental website.
• Ensure faculty profiles, program information, and announcements are accurate and up to date.
• Assist with drafting and posting departmental communications as needed.
• Demonstrate strong computer skills, including proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and familiarity with reporting systems and web content platforms.
• Perform other duties as assigned to support departmental operations.

• Associates degree, or equivalent work experience. Bachelors degree preferred.
• 3 years related experience required.

Non-Bargaining Unit, ICW - Otolaryngology Administration - ISM, Icahn School of Medicine

Strength through Unity and Inclusion

The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.

At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.

About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

Equal Opportunity Employer

The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.

Compensation

The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $66482.07 - $74250 Annually. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.