Operations Coordinator – Property Management

Job Title: Operations Coordinator – Property Management (Gated Communities)

Location: Riyadh

Employment Type: Full-Time

Job Summar

yWe are seeking a highly organized and proactive Saudi National to join our property management team as an Operations Coordinator. This role is vital in supporting the Vice President of Operations to oversee the performance, service delivery, and operational excellence across fully serviced and gated residential compounds

.
The role requires a detail-oriented and analytical professional with strong leadership and communication skills, capable of coordinating across departments to ensure high standards of facility operations, tenant satisfaction, and asset performanc

e.
Key Responsibilit

• iesCompound Operations Oversi
• ghtMonitor the daily operations of residential compounds, ensuring seamless service delivery (maintenance, security, housekeeping, landscaping, etc
• .).Conduct on-site inspections and audits to assess quality, safety, and complian
• ce.Report operational risks, service failures, and recommendations to the VP Operatio
• ns.Performance Reporting & Analy
• sisCollect and analyze KPIs from various departments to track service quality and operational efficien
• cy.Prepare detailed performance reports, dashboards, and executive summaries for manageme
• nt.Provide insights based on trends, complaints, and cost analysis to support decision-maki
• ng.Cross-Departmental Coordinat
• ionAct as a central point of contact among departments (maintenance, leasing, customer service, procurement, financ
• e).Follow up on cross-functional tasks, ensure progress tracking, and report dela
• ys.Coordinate meetings, agendas, and updates between VP Operations and internal tea
• ms.Vendor Support & Complia
• nceSupport vendor performance monitoring and escalate non-compliance or SLA breach
• es.Track contract renewals, service logs, and procurement timelin
• es.Assist in ensuring vendors comply with safety, legal, and quality requiremen
• ts.Resident Interaction & Service Qual
• ityCollaborate with customer service to track and resolve resident complaints and service reques
• ts.Monitor response times and feedback to ensure a high level of resident satisfacti
• on.Support resident communication plans, surveys, and follow-up activiti
• es.Documentation & Policy Adhere
• nceMaintain updated records for maintenance schedules, compliance certificates, operation manuals, and internal repor
• ts.Ensure full adherence to company policies, safety protocols, and local municipal regulatio

ns.
Qualifications & Sk

• illsEducat
• ion:Bachelor’s degree in Business Administration, Facility/Property Management, Engineering, or a related fi
• eld.Experie
• nce:2–4 years in an operational or coordination role within residential compounds or property/facility managem
• ent.Prior exposure to gated community operations or serviced property environments is prefer
• red.Technical & Professional Ski
• lls:Strong analytical and reporting skills (Microsoft Excel, PowerPoint, CAFM, or ERP syste
• ms).Fluent in both Arabic and Engl
• ish.Excellent coordination, follow-up, and problem-solving ski
• lls.Ability to manage multiple tasks and departments under time-sensitive conditi

ons.
Key Compete

• nciesProactive mindset with attention to d
• etailClear communication and follow-th
• roughData-driven decision-m
• akingCross-functional collabor
• ationStrong ethics and profession

alism