Operations Coordinator – US Healthcare & Legal Support (Remote)

Operations Coordinator – US Healthcare & Legal Support (Remote)
Company: Hussain Industries Group / A2 Business Consulting LLC
Location: Remote – Pakistan
Hours: Monday–Friday, 9:00 AM – 5:00 PM EST
Compensation: PKR 150,000 – 250,000/month (take-home)
Reports To: Call Center Manager

About the Role

We are looking for a proactive and highly organized Operations Coordinator to support the day-to-day coordination of our US healthcare and legal operations. This role sits at the intersection of communication, administration, and workflow management — ensuring that tasks, follow-ups, and inter-departmental activities move forward without delay. You will work closely with the Call Center Manager and multiple internal teams, serving as a coordination hub across Telemed, Billing, Pharmacy, Lien Reduction, Loss & Recovery, Law Firm Onboarding, and Doctor Onboarding.

Key Responsibilities

• Coordinate daily operational tasks across multiple US-facing departments, ensuring nothing falls through the cracks
• Track open action items, pending follow-ups, and outstanding tasks across teams and maintain a live status log
• Communicate with US-based clients, law firms, medical providers, and insurance companies via phone and written correspondence as needed
• Prepare and distribute daily, weekly, and ad hoc operational reports for the Call Center Manager
• Support the onboarding coordination of new law firms and medical providers by collecting required documentation and facilitating handoffs to the appropriate team
• Identify workflow bottlenecks and flag them to the Call Center Manager with recommended solutions
• Ensure all documentation, records, and communications involving patient data are handled in full compliance with HIPAA
• Assist the Receptionist and Referral Coordinator with overflow tasks during high-volume periods
• Maintain organized records of communications, tasks, and department activities

Required Qualifications

• Excellent written and spoken English — this role requires professional written reports and direct communication with US clients
• Strong organizational and time management skills with a demonstrated ability to manage multiple workstreams simultaneously
• Understanding of HIPAA regulations and healthcare operational workflows
• Prior experience in an operations coordination, project coordination, or administrative support role
• Comfortable working independently during EST hours with proactive communication to the manager
• Reliable high-speed internet and a professional home office setup
• Proficiency in productivity and documentation tools such as Google Workspace, Microsoft Office, or project management platforms

Preferred Qualifications

• Experience supporting US healthcare operations including DME, wound care, pharmacy, medical billing, or personal injury legal case management
• Familiarity with telemedicine platforms, EMR/EHR systems, or legal case management tools
• Prior experience producing structured operational or call center reports in English
• Background in a remote Pakistan-based team serving US clients

How to Apply

If you are interested in this position, please email your CV and a cover letter to the following addresses. Applications without both a cover letter and resume will not be considered.

hiring@salesteq.us
dasim@salesteq.us
aoun@salesteq.us
ssaleem@salesteq.us

Please also include a 30–60 second voice recording in English demonstrating your communication ability.

Job Type: Full-time

Pay: Rs150,000.00 - Rs250,000.00 per month

Work Location: Remote