Operations & Customer Experience Officer (Healthcare Sector)

Key Responsibilities:

• Handle direct communication with customers and users to ensure a high-quality experience.
• Manage day-to-day operational activities and monitor performance.
• Coordinate across departments (medical, technical, and operations) to ensure smooth execution.
• Analyze performance data and prepare reports with actionable recommendations.
• Leverage digital platforms and CRM systems to improve service efficiency.
• Lead process improvement initiatives to enhance overall customer experience.

Requirements:

• Proven experience in healthcare operations (clinics, medical centers, or testing platforms).
• Strong proficiency in internet use, digital platforms, and CRM systems (e.g., Zoho, Salesforce).
• PMP certification (Project Management Professional) is required.
• Excellent organizational, communication, and leadership skills.
• Ability to manage multiple projects and work under pressure.

Job Types: Full-time, Contract
Contract length: 24 months

Pay: ﷼4,300.00 - ﷼5,000.00 per month

Application Question(s):

• Proven experience in healthcare operations (clinics, medical centers, or testing platforms).
• PMP certification (Project Management Professional) certificate

Experience:

• Operational (Healthcare Sector): 2 years (Preferred)