OPERATIONS DIRECTOR

Company Overview:

Cescaphe Event Group is a leading name in the event planning and hospitality industry, renowned for setting the gold standard for weddings in the Philadelphia region. Our mission is to create once-in-a-lifetime experiences with genuine care and passion, treating every guest like family.

Job- Director of Operations, Cescaphe
The Director of Operations will play a crucial role in enhancing our reputation as the premier choice for unforgettable celebrations.

As our needs continue to grow, we are pleased to be seeking an Operations Director. This full-time position requires both weekday and weekend day/night availability.

The Operations Director provides effective leadership to achieve objectives in overall execution, Event Manager, FOH/operational employee management, client satisfaction, food service, quality, and venue cleanliness.

The 5 Pillar Objectives are as follows:

• Leadership and Management: Drive team (Event Manager, FOH, Bar, Ops) performance through scheduling, management, hiring, training, development, and employee retention
• Event Execution: Ensure company standards are upheld throughout the Event Management planning process, day of event execution, and client feedback
• Venue Maintenance: Schedule and oversee venue project management, maintenance, and cleanliness
• Fiscal Responsibility: Monitor and control set budgets, including but not limited to variable labor, alcohol purchasing, and direct spend accounts (linens, dry goods, chemicals)
• Personal and Business Development: Consistently engaging in furthering personal skill sets and business improvement activities.

Essential Duties and Responsibilities:

• Accountable for ensuring operations leadership adheres to company standards, systems, policies, and procedures.
• Manages the venue’s finances through regular review of the venue’s P&L, labor, and inventory
• Works closely with the Event Managers to oversee the venue’s staff schedule for weddings, socials, and corporate events
• Visit venues on Fridays and Saturdays to ensure events proceed smoothly and are executed properly.
• Periodic closing of venues as required by management or training needs.
• Review the quarterly event schedule distribution with the VP of Operations
• Partnering with the Training and Recruiting Manager and the Operations Administrator
• Executes performance management systems and processes to build a talent pipeline.
• Partners with Training to ensure operations leadership receives necessary training tools and resources.
• Responsible for ensuring certified training programs are maintained in their assigned venues.
• Supervises labor and supply cost management, and conducts weekly and monthly inventory
• Manages ServSafe certificates, RAMP certificates, and venue licenses; ensures timely renewal of these certificates and licenses
• Hires, trains, develops, and focuses on retaining front-of-house event team members (operations, set up, bussers, servers, head servers, and maître d’s)
• Ensures that safety and security procedures are followed
• Communicates and monitors the work environment to ensure that employees are adhering to Cescaphe’s policies
• Coach employees consistently to improve performance and ensure flawless execution of events
• Builds rapport and establishes trust with clients and guests; ensures clients and guests feel welcome and are given prompt, friendly, and courteous service
• Maintains an awareness of venue-specific items, oversees production goals of menus, and holds teams accountable for product handling and storage procedures
• Ensures all products for events are ordered in a timely manner, including but not limited to cake, ice, menu, linens, paper products, chemicals, and maintenance needs
• Models and communicates the Cescaphe Mission Statement and Core Values

Essential Experience, Knowledge, and Skills:

• The Operations Director should possess a four-year degree or equivalent experience, two to five years of experience in a similar management position.
• Additionally, the position requires high-level communication, reasoning, financial acumen, people development, operations management, and computer skills.

Physical Demands-

• The Operations Director must be able to complete all the physical requirements of the job with or without reasonable accommodation.
• The position requires walking, stooping, bending, pushing, standing, reaching, sitting, vision, speaking, lifting to 50 lbs., working inside and outside in varying temperatures, and working in noisy conditions.

Qualifications:

• Bachelor’s degree in business management or related discipline, 5 -10 years of relevant experience
• Strong interpersonal and communication skills
• Experience in product management