OPERATIONS DIRECTOR – CAIRO

ContactPoint360 Egypt is not a side project for us.

Egypt is the future of ContactPoint360.

We are going to build Cairo into a flagship site.

We are going to scale.

We are going to win.

And we need a serious operator to lead it.

Why This Role Matters

We’re a 5,000+ employee global BPO operating in 12 countries.

But the next chapter?

Cairo.

We believe Egypt has the talent, hunger, and intelligence to become one of the strongest delivery markets in our global footprint.

We’re not here to “test the waters.”

We’re here to grow.

Aggressively.

What This Role Really Is

This is not a maintenance role.

This is:

• Build.
• Scale.
• Protect clients.
• Drive margin.
• Develop leaders.
• Prepare Cairo to double.

You are not managing a site.

You are building the future of CP360 Egypt.

Client Obsession (Non-Negotiable)

If a client feels pressure, you feel pressure.

You:

• Run sharp, confident MBRs.
• Know your metrics cold.
• Anticipate issues before escalation.
• Turn performance into expansion.

We don’t babysit accounts.

We grow them.

People First. Always.

You lead from the front.

• You know your managers.
• You build successors.
• You reduce avoidable attrition.
• You create accountability without fear.

Strong culture = strong margins.

BPO Expertise Required

You understand:

• SLA math
• Forecasting & WFM
• FCR drivers
• Quality levers
• Margin mechanics
• North American client expectations

C1 English minimum.

Executive presence required.

If I ask you what’s hurting occupancy or repeat contacts, you break it down in minutes.

What You Own

• Full P&L
• KPI performance
• Client retention
• Leadership bench
• New launches
• Scalability roadmap

If Cairo grows 2x in 6 months, you’re ready.

Because that’s the plan.

First 6 Months = Impact

• Stabilize performance
• Strengthen client trust
• Improve margin profile
• Reduce avoidable attrition
• Build strong leadership bench
• Position Egypt as one of our most trusted global sites

Who This Is NOT For

• Politicians.
• Blame shifters.
• Leaders who hide in offices.
• Comfort seekers.

Who This IS For

• Builders.
• Operators.
• Client-obsessed leaders.
• People who want to become Regional VP in 2–3 years.
• Egypt is the future of CP360.
• If that excites you, apply.
• If it intimidates you, that’s okay — this role isn’t for everyone.
• We’re building something big in Cairo.
• Let’s go.

About ContactPoint360

If you want to be the next CEO… we’re not joking.

Our CEO started on the phones as a customer service agent. Around here, nothing is impossible when you lead with curiosity, kindness, and the right mindset.

ContactPoint360 is a Canadian, people-first company with 5,000 incredible humans across 12 countries. We’re proud that 70% of our leaders grew from within, proof that growth isn’t just a promise, it’s our culture. From day one, you’ll have a clear career path, real support, and a team that believes in your potential before you even see it yourself. We care about people, and we’re big believers in building futures, not just filling roles.

If you’re hungry, if you care, if you want to build a real career instead of just collecting a paycheck, you’re in the right place. We’ll give you the tools, the mentorship, and the path from day one. This is where potential turns into progression. Welcome home.

Our Purpose:

Our goal is to create the best human experience, ensure the highest client satisfaction, and transform clients’ customers into loyal advocates for life.

Check out our YouTube video: https://youtu.be/AsPjX-5uyQQ