Operations Director – Entertainment & F&B

Job Purpose:

The Operations Director is responsible for leading, optimizing, and scaling all operational activities across Entertainment and F&B assets. The role ensures operational excellence, guest experience, profitability, safety, and brand consistency across multiple venues, while driving continuous improvement and supporting business growth.

Key Responsibilities:

• Lead end-to-end operations for Entertainment and F&B venues, ensuring seamless daily performance across all assets.
• Develop and implement operational strategies, policies, and SOPs aligned with business objectives.
• Oversee venue readiness, opening processes, and operational stabilization for new launches.
• Own operational budgets, P&L performance, cost control, and margin optimization.
• Drive revenue growth through operational efficiency, upselling strategies, and performance optimization.
• Monitor KPIs including revenue, labor cost, COGS, guest satisfaction, and operational efficiency.
• Ensure delivery of exceptional guest experience across all touchpoints.
• Maintain consistent service standards, quality control, and brand compliance.
• Handle escalated guest issues and ensure effective resolution processes.
• Build, lead, and develop multi-site operational teams, including venue managers, F&B managers, and support functions.
• Set performance objectives, conduct reviews, and implement succession planning.
• Foster a high-performance, safety-driven, and guest-centric culture.
• Ensure full compliance with HSE, food safety, licensing, and regulatory requirements.
• Lead risk management, emergency preparedness, and incident response across all venues.
• Liaise with authorities and ensure all operational permits and certifications are maintained.
• Coordinate with developers, landlords, brands, franchise partners, and operators.
• Manage third-party operators, vendors, and service providers to ensure service-level compliance.
• Act as the primary operational point of contact for key stakeholders.
• Support expansion plans, feasibility reviews, and operational input for new concepts.
• Lead process optimization, digital transformation, and efficiency initiatives.
• Analyze performance data and implement corrective action plans.

Qualifications & Experience:

• Bachelor’s degree in Hospitality Management, Business Administration, Operations Management, or a related field.
• Minimum 10–15 years of operational experience in Entertainment and/or F&B.
• Proven track record in multi-site operations management.
• Strong exposure to P&L ownership and large operational teams.
• Strong leadership and people development capabilities.
• Deep understanding of F&B operations, entertainment venues, and guest experience management.
• Commercially astute with strong financial and analytical skills.
• Excellent communication, negotiation, and stakeholder management skills.
• Ability to operate in fast-paced, high-volume environments.
• Experience with large-scale entertainment destinations, leisure hubs, or mixed-use developments.
• Background in pre-opening and new concept launches.
• Regional or international operations exposure.