Operations Director - PM/CM Services

This position is responsible for multiple teams and projects across the allocated region, overseeing all of the construction management, construction supervision and quality management within the PMI Division.

The Operations Director works in close partnership with the Managing Director to oversee all project operations and commercial activities within PM/CM International. This role is essential to ensuring that projects are delivered efficiently, on budget, and in alignment with company policies and strategic goals.

Responsibilities

• Collaborate with the Managing Director to design, implement, and maintain commercial and operational management systems across the division.
• Ensure project managers adhere to standardized project management practices in accordance with KEO and divisional policies.
• Monitor project invoicing and reporting to ensure accuracy and timeliness for both clients and internal stakeholders.
• Ensure corporate and divisional QA/QC standards are fully implemented across all projects.
• Track divisional project performance and generate regular performance metrics reports for executive review.
• Work closely with project managers and studio leaders to proactively identify and resolve project performance issues, including out-of-scope work requests and variation opportunities.
• Organize and lead regular project review meetings for all ongoing projects.
• Drive improvements in operational systems, processes, and policies to support digital transformation and the division s strategic development.
• Facilitate effective management reporting, information flow, financial management, and organizational planning.
• Participate in meetings with the Chief Financial Officer, Managing Director, and Financial Controller on fiscal planning and budget management.
• Assist the Managing Director in managing the division's budget, forecasting, and resource allocation.
• Step in to support or relieve the Managing Director / Heads of Department as needed.
• Oversee monthly and quarterly performance assessments and provide insights on financial and operational outcomes relative to targets.
• Champion the implementation of Health and Safety (HSE) and Quality Management Systems in line with KEO policies.
• Ensure all staff receive necessary HSE and Quality training, and that adequate resources are devoted to these programs.
• Promote a culture where HSE and Quality are core organizational values, leading by example in all activities.