Are you a hands-on multi-unit leader who thrives on fixing what’s broken, stabilizing operations, and driving measurable results?

We’re looking for an Operations Excellence Manager to step into a high-impact, field-based role supporting hotel performance across multiple locations. This role is ideal for leaders with Area Manager or multi-unit experience in hospitality, restaurants, or retail who enjoy rolling up their sleeves, coaching leaders, and closing operational and financial gaps. If you’re energized by travel, accountability, and turning strategy into execution, this role was built for you.

Must reside in the Denver area.

Compensation & Benefits

• $80,000–$90,000 annual salary

• Paid Time Off (PTO)

• Medical, Dental, Vision, and Life Insurance

• 401(k) retirement plan

Job Title: Operations Excellence Manager (OEM)

Reports to: Vice President, Operations Excellence

FLSA Status: Exempt

Location: Multi-Unit, Field Based (Regular travel required up to 75% of the year)

Direct Reports: Varies by Assignment

Department: Operations

• Partner with cross-functional teams to translate company strategy into executable field actions that drive measurable business results.
• Support Division Vice Presidents (DVPs) and Area Managers (AMs) by deploying focused, time-bound interventions that stabilize operations, improve financial performance, and reinforce leadership accountability.
• Lead, coach, and support General Managers (GMs) to achieve sustained improvement in revenue, occupancy, guest satisfaction, expense control, and team development.
• Conduct regular site visits and operational audits to identify root-causes of underperformance and ensure consistency and adherence to company standards, safety protocols, and brand guidelines.
• Assists GMs in creating an environment of accountability for delivering sales growth and achieving GOP performance at each hotel.
• Partner with hotel teams to analyze and to improve guest experience metrics using feedback, surveys, and online review data.
• Ensure regular follow-up and corrective action from inspections, audits, or brand quality assurance visits.
• Maintain strong knowledge of market conditions, competitors, and local trends across assigned regions to support tactical decision making.
• Collaborate with company leaders to establish performance targets and execute companywide programs at the field level.
• Support GMs with hands-on leadership to stabilize operations and address performance gaps.
• Ensure consistent execution of company and brand standards, brand requirements, and owner expectations across assigned hotels.

TRAINING DUTIES AND RESPONSIBILITIES:

• Serve as a subject-matter expert on brand standards, property management systems, and J&P programs, ensuring disciplined and repeatable execution across hotel operations.
• Partner cross functional to identify performance gaps and deliver targeted coaching, mentoring, and training solutions.
• Lead continuous improvement efforts through process evaluation, root-cause analysis, and development of training materials to drive compliance and operational consistency.
• Coach and support new-hire management candidates throughout training, placement, and field deployment, with accountability for training completion, effectiveness, and retention.
• Support field performance by coaching on labor productivity, inventory and expense control, revenue and GOP improvement, and compliance through site audits, inspections, and targeted intervention at underperforming locations.

PROJECT MANAGEMENT DUTIES AND RESPONSIBILITIES:

• Lead and execute initiatives, including process rollouts, system implementations, and operational improvement projects.
• Manage timelines, deliverables, and communication to ensure projects are completed efficiently and with minimal disruption to hotel operations while accelerating adoption, execution quality, and results.
• Champion operational initiatives across multiple properties, including sales campaigns, renovations, technology rollouts, or brand standards updates.

MULTI-UNIT LEADERSHIP DUTIES AND RESPONSIBILITIES – WHEN APPLICABLE:

• Provide temporary AM coverage during vacancies, transitions, or periods of increased operational demand to maintain leadership continuity, execution discipline, and performance momentum.
• Review financial and sales reports across all properties and provide actionable guidance to improve results vs budget, forecast, and prior year.
• Ensure consistent execution of company sales programs and revenue strategies in all assigned hotels.
• Collaborate with the Sales and Revenue Management to align property-level activities with regional sales objectives and secure business accounts.
• Monitor and guide GMs on labor, payroll, and scheduling practices to optimize workforce planning while controlling costs and maintaining compliance.
• Work cross-functionally to support investigations and corrective actions in partnership with Human Resources Business Partners (HRBPs), without independent authority to make final employment decisions.
• Ensure proper execution of hiring, onboarding, training, and compliance processes across all assigned hotels.
• Promote a culture of accountability, teamwork, integrity, and guest-first hospitality.
• Assist in identifying internal talent and leadership readiness gaps and support developmental pipelines for future GM and multi-unit leadership roles.
• Support GMs in recruiting hourly team members to fully staff locations with permanent employees.
• Partner with HRBPs in recruiting efforts for GM roles and other key leadership positions when vacancies occur.
• Work cross functionally to assist during investigations.
• Ensure GMs maintain compliance with all applicable local, state, and federal employment laws and health and safety regulations
• Respond promptly to serious incidents or emergencies at hotel locations, assisting with crisis management, legal reporting, and company communications as needed.

TRANSITION MANAGEMENT DUTIES AND RESPONSIBILITIES – WHEN APPLICABLE:

• Lead end-to-end transition planning and execution for hotels onboarding to our management platform with clearly defined milestones, ownership, and performance targets
• Conduct pre-transition assessments covering operations, staffing, financials, systems, contracts, and compliance.
• Coordinate the implementation of company operating standards, policies, and procedures.
• Oversee system conversions including Property Management System (PMS), Point of Sale (POS), accounting, Human Resources Information Systems (HRIS), procurement, and reporting tools.
• Direct and support staffing transitions including oversight and onboarding, training execution, and leadership alignment.
• Ensure uninterrupted guest service and operational stability throughout the transition process.
• Support pre-opening planning, readiness checklists, and critical path timelines.
• Assist with hiring, onboarding, and training of hotel leadership and frontline teams.
• Ensure compliance with brand standards, safety requirements, and regulatory obligations.

QUALIFICATIONS:

• 3+ years of multi-unit leadership experience, preferably in hospitality, restaurants, retail, or service-based industries.
• Demonstrated ability to lead operational turnarounds, execute under pressure, and drive toward measurable business results across multiple sites.
• Strong business acumen, with proven success in managing P&Ls, labor strategies, and revenue generation.
• Ability to interpret financial and operational data to prioritize actions, influence leaders, and drive outcomes.
• Ability to read, write, and communicate clearly in English. Bilingual in Spanish a plus.
• High emotional intelligence with excellent communication, facilitation, and conflict-resolution skills.
• Working knowledge of employment regulations and compliance practices across multiple states.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, Teams).
• Bachelor’s degree preferred, in Hospitality Management, Business, or a related field. Equivalent experience considered. High School Diploma or equivalent required.

• Must reside within the area with reliable access to major transportation routes.
• Frequent travel required, up to 75% of the year, including extended stays at hotel locations and unanticipated travel with minimal notice.
• Work schedule may vary based on business needs, including evenings, weekends, and holidays.
• Must possess and maintain a valid driver’s license and Real ID-compliant identification.
• Must be legally authorized to work in the United States without current of future visa sponsorship.
• Employment is subject to E-Verify verification.
• Must be able to travel by commercial airlines, as needed.
• Must maintain a professional appearance suitable for hospitality and above-property field leadership.
• This position requires regular use of a personal vehicle. The employee must maintain a personal vehicle in safe operating condition and carry state-required insurance coverage.
• The company will provide mileage reimbursement at the then-current IRS standard rate for business-related travel only. Mileage reimbursement will be issued based on complete and accurate documentation provided by the employee detailing the date, purpose, and miles driven for each business trip. Personal travel and commuting miles are not eligible for reimbursement.
• All business-related travel expenses will be reimbursed in accordance with company policy and applicable federal, state, and local law.
• Must be able to successfully pass a criminal background check in accordance with applicable federal, state, and local laws and company policy.

• Must be able to use a computer and phone for extended periods.
• Must be able to stand, walk, and climb stairs for long periods.
• Must be able to use hands, bend, stoop, kneel, and lift/move up to 25 pounds alone and up to 100 pounds with assistance.
• Must have the ability to detect odors such as smoke, gas, or strong cleaning chemicals to help ensure a safe environment for guests and staff.
• Must have vision abilities including close, distance, color, peripheral, and depth perception, as well as the ability to adjust focus.
• Must be able to perform the essential job functions with or without reasonable accommodation.