Operations Executive

Royal Smart Limousine (RSL) is Dubai’s premier provider of luxury transportation, delivering elite chauffeur-driven services to corporate clients, VIPs, hospitality groups, and government entities. Known for innovation, professionalism, and excellence, RSL is expanding its operations team to meet growing demand and uphold its industry-leading standards.

We are currently seeking a Senior Operations Executive with strong leadership, coordination, and problem-solving skills to join our dynamic team and support seamless day-to-day operations.

Key Responsibilities

1. Operational Coordination & Efficiency

• Oversee daily transport operations to ensure timely and accurate service delivery.
• Manage bookings, schedules, and chauffeur assignments through platforms like ODOO and RSL Web Booker.
• Ensure smooth communication between clients, chauffeurs, and internal teams.

2. Client Relationship Management

• Serve as the primary point of contact for high-profile and corporate clients.
• Build strong, long-term relationships by delivering responsive and tailored service.
• Anticipate client needs and resolve concerns with professionalism.

3. Team Oversight & Support

• Guide and support junior operations staff in executing daily tasks.
• Provide training on internal tools (e.g., ODOO, RSL app) and operational protocols.
• Monitor performance to ensure team accountability and service excellence.

4. Real-Time Problem Solving

• Handle escalations, on-the-ground issues, and unexpected delays or challenges.
• Collaborate with dispatch and chauffeur teams to implement fast solutions.

5. Data Management & Accuracy

• Maintain accurate booking, payment, and client records in the system.
• Ensure data integrity and reporting consistency for analysis and audits.

6. Reporting & Analytics

• Generate daily, weekly, and monthly reports on booking trends, utilization, and service performance.
• Analyze KPIs and recommend process improvements or operational adjustments.

7. Customer Experience & Quality Control

• Ensure all service interactions meet RSL’s high standards of quality, etiquette, and professionalism.
• Follow up with clients post-service to ensure satisfaction and gather feedback.

8. Promo Management & App Support

• Coordinate with the marketing team to manage promotional codes and boost app usage.
• Address app-related issues and ensure client-facing features run smoothly.

Qualifications & Experience

• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• 3–5 years of experience in operations or logistics, preferably within transportation, hospitality, or luxury services.
• Strong working knowledge of ODOO, booking platforms, and CRM systems.
• Excellent communication, leadership, and organizational skills.
• Ability to make decisions under pressure and adapt quickly to changing demands.
• Fluent in English (Arabic is a plus).
• High attention to detail and a commitment to operational excellence.

Job Type: Full-time

Pay: AED3,500.00 - AED5,500.00 per month