Operations Executive

Operations Executive

Location : Bangalore

Department : Operations

Employment Type : Full-Time

Experience : 2–4 years

About the Role:

We’re seeking a Collection Executive to join our Operations team in Bangalore. The ideal candidate will have hands-on experience managing fee collections, payment reconciliations, and customer coordination. You’ll play a critical role in ensuring smooth, accurate, and timely collection processes across multiple payment platforms.

What You’ll do:

• Manage daily fee collections and reconciliations via payment gateways, POS, and offline modes (cash/cheque).
• Track pending payments and follow up with students/parents for timely submissions.
• Maintain accurate MIS reports for collections, outstanding dues, and refunds.
• Coordinate with Finance and Center Operations teams for issue resolution.
• Verify transactions, identify discrepancies, and ensure timely settlements.
• Handle payment failure escalations and gateway disputes efficient
• Support monthly audits and assist in financial reconciliations.

What We’re Looking for:

• Educat ion: Any Graduate
• Experie nce: 2–4 years in collections, reconciliation, or payment operations (preferably in EdTech, BFSI, or Payment Gateway environments.
• Strong understanding of online payment systems, CRM tools and reconciliation workflow.
• Excellent communication, negotiation, and Excel skills.
• Detail-oriented with the ability to meet deadlines in a fast-paced setup.

Preferred Skills:

• Experience with Razorpay, PayU, Cashfree, or similar payment gateways.
• Exposure to ERP or CRM tools for collection tracking and reporting.