Operations Executive

About Us:

The Laundry Basket is one of Dubai’s leading laundry and dry cleaning service providers, recognised for our commitment to quality, timely service, and customer satisfaction. We are expanding our operations team and are looking for a proactive, detail-oriented Operations Executive to assist with logistics coordination and customer communication.

Key Responsibilities:

• Coordinate daily delivery schedules with drivers to ensure timely pickups and drop-offs.
• Monitor logistics operations for efficient route planning and resource optimization.
• Follow up with customers regarding order updates, delivery timings, and service feedback.
• Handle incoming customer queries and promptly resolve any operational concerns.
• Update internal systems with order statuses, delivery notes, and customer communications.
• Assist in maintaining service level agreements (SLAs) for delivery and customer responsiveness.
• Collaborate closely with the plant, outlets, delivery drivers, and customer service teams to ensure seamless operations.
• Generate basic operational reports for management review.
• Oversee accounts receivable, follow up on payments, and conduct monthly audits.

Requirements:

• 0–3 years of experience in operations, logistics, delivery or customer service (preferably in the service industry).
• Strong written and verbal communication skills, along with the ability to follow up effectively.
• Excellent organizational skills with the ability to multitask.
• Comfortable using Microsoft Office tools, Email, basic CRM, scheduling, or operations management tools.
• Fluent in English (additional languages such as Hindi or Arabic are a plus).
• A proactive problem-solving mindset, with strong attention to detail.

Location:
Al Quoz, Dubai, UAE (Head Office/Operations Center)

Why Join Us?

• Be part of a fast-paced, growing company with a strong reputation.
• Work in a collaborative and supportive team environment.
• Enjoy opportunities for career growth and development.

Job Type: Full-time

Pay: AED2,000.00 - AED3,000.00 per month

Ability to commute/relocate:

• Dubai: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• What is your visa status?
• Do you have strong verbal and written communication skills in English?
• Can you start immediately?

Education:

• Bachelor's (Preferred)

Experience:

• UAE: 1 year (Preferred)

Expected Start Date: 01/12/2025