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Operations Executive
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Operations Executive
Functions : Operation
Reporting to : Manager - Operations
Location : Vadodara, Gujarat
About Blue Dart Express India
Blue Dart Express India, a leader in the logistics and express delivery sector, is part of the DHL Group. We provide reliable, time-sensitive delivery solutions to over 37,000+ locations across the country. Our robust domestic network and unmatched infrastructure position Blue Dart as a critical player in India’s logistics industry. We take pride in innovation, service excellence, and building a high-performance workforce that drives sustainable business growth.
Purpose
Responsible for all inbound and outbound operations at the Service Center and ensuring timely, accurate and profitable delivery of DP/Etail/INTL shipments to customers
Key Responsibilities
Operational
- Responsible for supervising daily inbound and outbound DP/Etail/NTL operations at the Service Center
- Analyze load patterns on a periodic basis to plan pick-up and delivery routes for first and last mile connectivity to customers
- Monitor daily loads and plan delivery and pick-up schedules accordingly
- Ensure safe, timely and profitable delivery of shipments to customers and work towards reduction of instances of undelivered shipments, RTO instances, etc.
- Ensure safe handling of all shipments and report any damaged cases to the origin/ hub
- Oversee adherence to the operational workflows and standard operating procedures (SOPs)
- Handle all exception cases; On a daily basis check on the exceptions of the previous day and ensure follow up for closure/ resolution of the same
- Monitor attendance and leaves for the staff on a daily basis and plan operations accordingly
- Conduct daily staff briefings, including communication regarding any operational changes, route changes etc
- Monitor performance of service centre and ensure conduct of trainings for regular staff, PDAs/MPCs, etc. in line with the training programmes designed centrally
People
- Provide direction, guidance and support to employees to help them discharge their duties effectively
- Monitor the performance of the team on a continuous basis to identify key performers
- Mentor and coach subordinates to develop the team’s capabilities and build a robust succession pipeline
- Ensure that the Service Centre is adequately staffed as per the manpower requirements
3. Key Result Areas and Key Performance Indicators
S. No
Key Result Areas
Key Performance Indicators
1.
Productivity
- PDA /MPC Productivity monitoring
2.
Drive service quality and excellence in the Service Centre
- Timely connectivity of outbound loads to the Hub (% compliance)
- Timely updation of status (in scan, out scan, exceptions, Proof of Delivery, Delivery Challansetc) in the system (% compliance within TAT)
- Adherence to SOPs (measured in terms of number of non-compliances/ deviations) as observed in audit
- % Exceptions closed within TAT
3.
Ensure Security of Shipments
- Number of open regional security related cases in the Service Centre
4.
Drive Operations Process Efficiency and capability
- % increase in operational productivity in the Service Centre (measured as shipments/ employee)
5.
Ensure Performance Driven Culture
- Adherence to Performance Management system timelines and guidelines
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