Operations Executive- Cleaning Company

Job Summary

The Operations Executive is responsible for managing daily cleaning operations, supervising cleaning staff, arranging transportation, handling bookings, maintaining strong customer relationships, and supporting business growth through increased sales. The role ensures smooth service delivery and high customer satisfaction.

Staff Management

• Supervise and manage cleaners on a daily basis.
• Prepare duty schedules and assign work locations.
• Monitor staff attendance, punctuality, and performance.
• Provide basic training and guidance to cleaners.
• Handle staff issues and report serious matters to management.

Transportation Arrangement

• Arrange transportation for cleaners to client locations.

Booking & Scheduling

• Manage customer bookings (phone, WhatsApp, email, or system).
• Confirm appointments and update schedules.

Customer Relationship Management

• Maintain good communication with clients.
• Respond to customer inquiries and complaints promptly.

Sales & Business Growth

• Identify opportunities to upsell additional cleaning services.
• Support marketing promotions and service packages.

Qualifications & Skills

• At least 2 years experience in operations, cleaning services, or facility management is an advantage.
• Strong organizational and time management skills.
• Good communication and problem-solving ability.
• Basic computer skills (Excel, email, scheduling systems).
• Ability to work under pressure and handle multiple tasks.
• UAE Driving License is mandatory.
• English and Arabic Speaking (preferred)

Job Type: Full-time

Pay: From AED4,000.00 per month

Experience:

• • Experience in operations, cleaning services: 2 years (Required)

License/Certification:

• UAE Driving License (Required)