Operations Executive - D2C

Job Summary

We are looking for a D2C Operations Executive to manage day-to-day operations of our direct-to-consumer business. The role will focus on order processing, coordination with warehouse and logistics partners, inventory tracking, and ensuring a smooth customer experience across online sales channels.

Key Responsibilities

Order & Platform Operations

• Manage daily order processing across D2C platforms (Website / Marketplace / Shopify, etc.)
• Ensure timely order confirmation, invoicing, dispatch, and delivery
• Coordinate with warehouse and logistics partners to resolve order-related issues

Inventory & Supply Coordination

• Track inventory levels and flag low stock situations
• Coordinate with internal teams/vendors for replenishment
• Maintain accurate SKU-level data

Logistics & Returns

• Monitor shipments and follow up on delays or delivery exceptions
• Manage returns, exchanges, and RTOs as per defined SOPs
• Coordinate with courier partners for issue resolution

Customer Experience Support

• Handle customer queries related to orders, deliveries, and returns
• Ensure quick resolution of complaints and escalations
• Work closely with customer support teams to maintain service standards

Reporting & Process Improvement

• Prepare daily/weekly operational reports (orders, deliveries, returns)
• Identify operational gaps and suggest process improvements
• Support SOP documentation and compliance

Skills & Requirements

• 1–3 years of experience in D2C / E-commerce Operations
• Hands-on experience with order management systems and dashboards
• Familiarity with Shopify / WooCommerce / Marketplaces (preferred)
• Strong coordination and follow-up skills
• Good Excel skills (order tracking, reports, reconciliation)
• Ability to work in a fast-paced environment

Education

• Graduate in any discipline (Logistics / Operations preferred)

Preferred (Nice to Have)

• Experience working with logistics partners (Delhivery, Bluedart, etc.)
• Understanding of COD, RTO, and return management
• Exposure to customer support tools