Operations Executive - Ecommerce & MIS

Position Overview:
We are looking for a detail-oriented and proactive canidate to join our team. The ideal candidate will be responsible for managing inventory records, coordinating dispatches, handling logistics, and ensuring on-time deliveries to customers. This role requires excellent coordination skills, accuracy in documentation, and a commitment to maintaining smooth operational flow.

Key Responsibilities:

1. Timely Dispatch Coordination

• Plan and execute daily dispatch schedules as per customer orders.
• Ensure all orders are packed, labeled, and shipped accurately and on time.
• Coordinate with warehouse, sales, and logistics teams for smooth dispatch flow.
• Track deliveries and ensure proof of delivery (POD) is received and recorded.

2. Customer Service

• Communicate proactively with customers regarding dispatch and delivery updates.
• Handle order-related queries, delays, or special delivery requests professionally.
• Ensure customer satisfaction through prompt and reliable service.
• Maintain positive relationships with clients to enhance repeat business.

3. Logistics & Coordination

• Liaise with courier partners and transport vendors for smooth pickups and deliveries.
• Track shipments and resolve delivery-related issues or escalations.
• Handle reverse logistics (returns/replacements).

4. Inventory & Record Maintenance

• Coordinate with the warehouse team for stock inward/outward entries.
• Conduct periodic stock checks and physical inventory audits.
• Reconcile stock discrepancies between system and physical records.
• Generate inventory and dispatch reports for management review.

5. Process Improvement

• Identify gaps in current dispatch and inventory processes.
• Suggest and implement improvements for operational efficiency.
• Work with management to develop SOPs for dispatch and logistics.
• Track performance metrics to reduce errors and optimize turnaround time.

Qualifications and Skills:

• Bachelor’s degree or equivalent experience in logistics, supply chain, or a related field.
• 1-3 years of experience in dispatch or logistics operations.
• Excellent organizational and time-management skills.
• Strong communication and customer service skills.
• Proficiency in MS Office and inventory management software.
• Ability to handle pressure and meet tight deadlines.

Job Type: Full-time

Pay: ₹150,000.00 - ₹350,000.00 per year

Experience:

• total work: 1 year (Preferred)

Work Location: In person