Operations Executive/Customer Excellence Executive

About the Company

Learners Point Academy is one of Dubai's leading professional training institutes offering a wide range of training courses covering IT, Finance, Management, HR, Logistics, ERP, and leadership for corporates, working professionals, job seekers, and students.

Learners Point’s current training methods and delivery models have been continuously researched, updated, and fine-tuned past 24 years with the best in the industry faculties creating an un parallel edge in conceptualizing a vast range of courses

Job Overview

We are looking for a proactive and customer-focused Customer excellence specialist to join our onsite team. In this role, you will handle customer interactions across calls, email, and chat, ensuring timely resolution and a smooth customer experience. This position is ideal for someone who enjoys problem-solving, communicates clearly, and thrives in a fast-paced, dynamic environment.

Key Responsibilities for customer excellence specialist:

· Manage customer interactions via phone, email, and chat in a professional and timely manner. LMS operations skills Mandatory

· Provide accurate and complete information about products and services.

· Resolve customer issues effectively and ensure satisfaction through follow-ups.

· Maintain and update customer information using CRM tools.

· Coordinate with internal teams (Sales, Operations, Technical Support) to resolve escalations.

· Identify opportunities to improve processes and enhance service quality.

· Achieve defined service metrics such as response time, accuracy, and customer satisfaction benchmarks.

Required Skills & Qualifications

· Bachelor's degree in any discipline.

· 1-3 years of experience in customer support, client servicing, or a related role preferably from an Ed tech organization, immediate joiners preferred.

· Excellent verbal and written communication skills.

· Strong problem-solving abilities, active listening skills, and a customer-first mindset.

· Ability to work independently, multitask, and perform under pressure.

Good to Have

· Knowledge of ticketing systems and live chat tools.

· Exposure to handling international customer interactions.

What We Offer

Competitive salary

Collaborative, fast-paced, and growth-oriented work culture

Continuous learning opportunities and a clear path for career advancement

Job Type: Full-time

Education:

• Bachelor's (Preferred)

Experience:

• Customer Excellence: 1 year (Required)
• LMS/CRM: 1 year (Required)
• Operation Executive: 1 year (Required)

Language:

• English (Required)

Work Location: In person