Operations (Freight Forwarding)

Role Description

This is a full-time on-site role for a Operations Associate (Freight Forwarding) at Bali And Company Logistics Private Limited, located in Connaught Place, New Delhi. The Operations Associate will lead operations (both Air and Sea) in the freight forwarding vertical.

Summary

If you’ve spent 3-5 years in freight forwarding, you'll be a suitable fit.

We’re seeking a seasoned professional to lead our in-house operations for the freight forwarding division (both Air and Sea). The ideal candidate is someone who knows how cargo actually moves: who has actively negotiated with shipping and airlines, solved breakdowns, built strong overseas agent networks/relationships.

This is not a role for people looking to “try something new.” This role is for someone who already understands the system inside‑out.

Why This Matters

For 53+ years, Bali & Company Logistics Pvt. Ltd. has been one of India’s most trusted names in the EXIM trade, specifically in customs clearance, trade advisory, and regulatory compliance. Now, we're expanding by building a full-service freight forwarding division. And, we’re building this ourselves, in-house, with the same standards of transparency, trust, and execution that made us a 53-year-old legacy in Indian logistics.

Your Core Responsibilities

You’ll lead freight forwarding operations across Air & Sea, Import & Export. Specifically:

Build and maintain global agent networks, vendor relationships, liner and airline partnerships
Negotiate rates and close bookings across FCL, LCL, breakbulk, and air freight
Plan and handle time-sensitive/high-value/specialized cargo like (machinery, electronics, pharma, media, diplomatic cargo etc.)
Design pricing, margin, and GP strategies across trade lanes
Handling recovery, credit control, and cost optimisation
Monitor and own end-to-end shipment execution: from booking to delivery, across ports and ICDs
Lead shipper/consignee communication, execution, and shipment lifecycle management

This Role Is for You If

You’ve been actively handling freight ops end‑to‑end, not just coordinated/supported them
You’ve built strong agent networks and resolved time-bound, sensitive shipments independently
You understand how to make a shipment profitable, not just move it
You can talk pricing, GP, recovery, execution and trade lane strategy in one breadth
You’ve built strong working relationships with shipping lines, airlines, and CB partners

Must Haves

Minimum 3 -5 years of experience in international freight forwarding (Air + Sea)
Demonstrated success in rate negotiation, margin planning, and client retention
Proven ability to lead freight operations and solve operational issues independently
Strong and well established network of agents, NVOCCs, freight partners, and shipping/airline reps across key trade lanes (China, Europe, Middle East, USA & Far East)
Strong knowledge of INCOTERMS, documentation, clearance workflows, and booking processes
Structured, reliable work ethic and strong commercial acumen

Preferred Qualifications

Bachelor’s degree in Logistics, Supply Chain, Commerce, Business, or Similar
Prior experience at a Freight Forwarding or logistics company with international exposure
Experience handling special cargo (e.g. temperature-controlled, ATA Carnet, hazardous, or time-bound shipments)
Exposure to multi-port operations and vendor management
Confidence in client-facing communication and stakeholder management

Not a Fit If

You’ve never independently handled freight operations or led a team
You’re strong at sales but weak on execution and recovery
You need constant supervision to deliver
You’re exploring this as a side‑step (we’re building for the long term)

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹60,000.00 per month

Benefits:

• Provident Fund

Ability to commute/relocate:

• New Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)

Experience:

• international freight forwarding: 3 years (Preferred)

Work Location: In person