Operations & Fulfillment Coordinator

We are a growing embroidery and screen‑printing company looking for a reliable, detail‑oriented Operations & Fulfillment Coordinator to support our production, fulfillment, and internal operations teams in a fast‑paced environment.

This is a hands‑on, execution‑focused role. Approximately 50% of the job involves physical picking, packing, and shipping, with the remaining time focused on order organization, documentation, inventory coordination, and internal team support.

If you enjoy staying busy, being organized, and working across both office and warehouse environments, this could be a great fit.

About the Role

The Operations & Fulfillment Coordinator plays a key role in keeping orders moving accurately and efficiently through our facility. This role supports daily production workflows, shipping, inventory handling, and order documentation while working closely with customer service and operations teams.

This position is ideal for someone who enjoys doing the work and thinking about how it can be done better.

Key Responsibilities

Order & Job Management

• Organize and manage physical job jackets and order paperwork
• Stamp, match, scan, and file documentation accurately
• Maintain clean, accurate order records
• Identify and remove canceled orders from active workflows
• Prepare items requiring return to vendors

Picking, Packing & Shipping

• Execute pick lists based on customer order details
• Pick, pack, and ship orders accurately and efficiently
• Process daily shipments using USPS and shipping software
• Ensure shipments meet quality and documentation standards

Inventory & Fulfillment Support

• Support inventory restocking, organization, and cleanliness
• Assist with quarterly inventory counts
• Help maintain inventory listings for customer‑facing online stores
• Assist with hands‑on kitting and fulfillment projects

Process Improvement & Operational Awareness

• Identify inefficiencies or recurring issues in order flow, inventory handling, or documentation
• Make suggestions to improve accuracy, speed, or organization
• Use basic data (counts, trends, error frequency) to help improve workflows

Team Support

• Communicate effectively using email, chat, and collaboration tools
• Provide real‑time support to on‑site and remote team members
• Assist with shared office and operational responsibilities as needed

Schedule & Work Environment

• Monday – Friday
• 8:00 AM – 4:30 PM CST
• Fully on‑site role
• Work spans office, production, warehouse, and shipping areas
• Occasional flexibility may be needed during peak production periods

Physical Requirements

• Ability to walk, stand, bend, and move throughout the workday
• Ability to lift and carry boxes up to 35 lbs
• Comfortable working in a production and warehouse environment

Skills & Qualifications

Core Skills

• Strong attention to detail and organizational accuracy
• Ability to multitask and adapt to changing priorities
• Strong verbal and written English communication skills
• Basic math skills related to order quantities and shipping details
• Pride in completing work accurately and on time

Technical Skills

• Comfort working across multiple software systems simultaneously
• Ability to learn new tools quickly (order systems, shipping platforms, inventory tools)
• Solid Excel skills (filters, sorting, simple formulas)
• Experience with Microsoft Outlook, Word, Excel, and Teams
• Experience with shipping software such as ShipStation, FedEx Ship Manager, or UPS WorldShip (preferred)

Why Join Us

• Competitive compensation based on experience
• Paid vacation and holidays
• Employer‑paid virtual medical (tele‑health) coverage
• Medical, dental, and vision insurance options
• Employer‑paid short‑term disability insurance
• 401(k) with employer contributions
• Collaborative, supportive team environment
• Opportunity to grow into broader operations or inventory responsibilities
• Work for a reputable company committed to quality and accuracy

Compensation is competitive and based on experience, with opportunities to grow responsibilities and compensation over time as skills and contributions increase.

Pay: $18.50 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• This role involves approximately 50% of the workday picking, packing, shipping, and working in a production/warehouse environment. Are you comfortable with this type of hands‑on work on a daily basis?
• This role requires lifting and carrying boxes up to 35 lbs and being on your feet throughout the day. Are you able to meet these physical requirements?
• Do you have experience picking, packing, or shipping customer orders using shipping software (e.g., ShipStation, UPS WorldShip, FedEx, USPS tools)?
• This role requires working across multiple computer systems at the same time (order systems, shipping platforms, spreadsheets). How comfortable are you with this?
• This is an on‑site role with a set schedule of Monday–Friday, 8:00 AM–4:30 PM CST. Are you able to commit to this schedule?
• Please briefly describe a time you noticed an inefficiency or problem at work and helped improve it.
• Which best describes your work preference?

Work Location: In person