Operations Generalist

Location: Chennai

Department: Operations

Experience: 1–2 years

Education: Any graduation

Employment type: Full-time

Reports to: Operations - Team Lead

Languauge : English , Hindi is mandatory

About the role

As an Operations Generalist at MrMed, you will ensure smooth, accurate, and customer-centric day-to-day operations. You’ll be a hands-on coordinator across finance, sales, logistics and customer support, working to reduce errors, speed up order fulfilment and improve the customer experience.

Key responsibilities

• Coordinate with Finance and Sales to follow up on outstanding payments and support timely recoveries.
• Validate refund requests by reviewing ledgers and return details, maintain a clear approval workflow, and cross-check with relevant teams before approval.
• Monitor the customer support inbox and ensure timely responses; prioritise urgent issues and escalate when needed until resolution.
• Track and respond to customer reviews and complaints across platforms, coordinating with internal teams to resolve root causes and restore customer satisfaction.
• Coordinate with sales, logistics and warehouse teams to ensure international and domestic orders are executed and dispatched without avoidable delays; prepare contingency plans for common disruptions.
• Prepare and maintain accurate documentation for refunds, inward shipments and dispatches; use checklists and logs to ensure compliance and audit readiness.
• Compile and submit regular compliance and operational reports, ensuring data accuracy and completeness.
• Participate in process improvement initiatives to simplify workflows, reduce errors and improve cost-efficiency; help pilot and roll out small operational changes.
• Proactively attend training and upskilling sessions, and apply new learnings to day-to-day operations.
• Support ad-hoc operational projects and collaborate with cross-functional teams to meet business needs.

Required skills & competencies

• Clear, professional communication (written and verbal) and strong stakeholder management.
• Good organisation skills, attention to detail, and discipline in documentation.
• Problem-solving mindset with the ability to prioritise and manage multiple tasks.
• Familiarity with basic accounting concepts, invoice/ledger reconciliation and refunds.
• Basic knowledge of logistics/dispatch processes and international shipping documentation is desirable.
• Comfortable using MS Excel (or similar spreadsheets), email, and CRM/ERP tools; ability to learn new systems quickly.
• Customer-first attitude and experience handling customer escalations.
• Team player who can work independently when required.

Send your updated resume to or hrteam@mrmed.in

Job Types: Full-time, Permanent

Pay: ₹300,000.00 - ₹350,000.00 per year

Benefits:

• Provident Fund

Work Location: In person