Qureos Mentor

EAZYMED TECHNOLOGIES PRIVATE LIMITED

Job Description: AI Specialist / AI Engineer (0.6 &ndash; 1 Year Experience)Location: Bangalore (Hybrid) Employment Type: Full-time Company: MrMed &ndash; India&rsquo;s Super Specialty PharmacyAbout MrMedMrMed (Eazymed Technologies Pvt Ltd) is India&rsquo;s largest super-specialty pharmacy, making critical and life-saving medicines accessible and affordable. With over 150K+ orders delivered, we are now building the next generation of our product ecosystem &ndash; MrMed 2.0 &ndash; powered by modern technology, AI, and data-driven intelligence.As we expand, we are looking for an AI Specialist to contribute to innovative projects in healthcare, data intelligence, and automation that will transform how patients and caregivers interact with our platform.Role OverviewWe are seeking a motivated AI Specialist / Engineer with 6 months &ndash; 1 year of experience in artificial intelligence and machine learning. This is an exciting opportunity to work at the intersection of AI, healthcare, and technology, applying your skills to real-world use cases such as personalization, recommendation systems, chatbots, NLP, and predictive analytics.You will work closely with data scientists, engineers, and product managers to build, test, and deploy AI-driven solutions that improve user experience, operational efficiency, and healthcare outcomes.Key Responsibilities<ul><li>Assist in designing, developing, and deploying AI/ML models for healthcare and e-commerce applications.</li><li>Work on projects involving NLP, computer vision, predictive analytics, and recommendation systems.</li><li>Preprocess, clean, and analyze datasets for training and testing models.</li><li>Write efficient, scalable, and reusable code in Python and popular AI frameworks.</li><li>Collaborate with engineering teams to integrate models into web and mobile applications.</li><li>Monitor and evaluate model performance, ensuring accuracy and reliability.</li><li>Stay updated on emerging trends in AI, ML, and Generative AI to apply new approaches to business problems.</li></ul>Requirements<ul><li>0.6 &ndash; 1 year of professional experience in AI/ML, data science, or related field (internships or projects included).</li><li>Strong programming skills in Python with exposure to frameworks such as TensorFlow, PyTorch, or Scikit-learn.</li><li>Knowledge of machine learning algorithms, NLP, or computer vision techniques.</li><li>Familiarity with data preprocessing, feature engineering, and model evaluation.</li><li>Exposure to SQL / NoSQL databases and cloud platforms (AWS, GCP, or Azure preferred).</li><li>Strong problem-solving skills, logical thinking, and eagerness to learn.</li><li>Good communication and collaboration skills.</li></ul>Nice to Have<ul><li>Hands-on projects in chatbots, recommendation systems, or healthcare analytics.</li><li>Familiarity with Generative AI (LLMs, Transformers, LangChain, RAG pipelines).</li><li>Exposure to MLOps practices and deployment pipelines.</li><li>Experience working in healthcare, pharmacy, or e-commerce domains.</li></ul>Why Join Us?<ul><li>Impactful Work: Apply AI to solve real-world problems in healthcare that directly affect patient lives.</li><li>Learning Environment: Gain exposure to cutting-edge tools and work alongside an innovation-driven team.</li><li>Growth Opportunities: Build expertise in AI/ML, Generative AI, and automation while contributing to MrMed 2.0.</li><li>Collaborative Culture: Work in a mission-driven, fast-paced startup environment that values curiosity, ownership, and continuous learning.</li></ul>Job Types: Full-time, PermanentPay: &#8377;20,000.00 - &#8377;30,000.00 per monthWork Location: In person

Looking for a AI Specialist and Expert

Job Title: Customer Support &amp; Logistics CoordinatorDesignation: Customer Support &amp; Logistics ExecutiveLocation: T Nagar - ChennaiDepartment: Operations / Customer ExperienceReports To: Customer Experience Manager / Operations ManagerJob SummaryWe are seeking a detail-oriented and proactive Customer Support &amp; Logistics Executive to handle customer interactions, coordinate with logistics partners, and ensure smooth order fulfillment. This role requires strong communication skills, effective multitasking, and a focus on delivering excellent customer experiences while maintaining cost efficiency in logistics operations.Key ResponsibilitiesCustomer Support<ul><li>Provide timely and accurate responses to incoming customer chats and calls.</li><li>Handle inbound queries, complaints, and follow-ups with professionalism.</li><li>Proactively make outbound calls to customers regarding undelivered or in-transit orders.</li><li>Ensure high levels of customer satisfaction through prompt and courteous service.</li></ul>Logistics Coordination<ul><li>Collaborate with logistics teams to resolve delivery-related issues quickly.</li><li>Track undelivered/in-process orders and ensure timely closure.</li><li>Maintain accurate daily dashboards of orders for visibility and tracking.</li><li>Escalate logistics and operational issues promptly for resolution.</li></ul>Operational Excellence<ul><li>Minimize repeat shipments due to delivery failures (&le;2% monthly).</li><li>Reduce courier penalty charges by &ge;2% month-over-month.</li><li>Track and reduce monthly costs related to cold chain delivery failures.</li><li>Ensure &le;1% errors in data entry or logistics processes.</li></ul>Key Performance Indicators (KPIs)<ul><li>Customer Chats: Respond to &ge;95% within SLA (&le;2 minutes).</li><li>Customer Escalations: Maintain &le;2 unresolved beyond SLA per month.</li><li>Customer Satisfaction: &ge;90% in post-resolution feedback.</li><li>Escalation Handling: 100% of negative feedback acknowledged/escalated within 24 hours.</li><li>Order Management: &ge;95% undelivered/in-process orders closed same day.</li><li>Logistics Escalations: 100% resolved within SLA monthly.</li></ul>Qualifications &amp; Skills<ul><li>Bachelor&rsquo;s degree (preferred in Business, Commerce, or related field).</li><li>1&ndash;3 years of experience in customer support, logistics coordination, or operations.</li><li>Strong communication and problem-solving skills.</li><li>Proficiency in CRM, ticketing tools, and MS Excel/Google Sheets.</li><li>Ability to multitask, prioritize, and handle high-volume interactions.</li></ul>Job Types: Full-time, PermanentPay: &#8377;23,000.00 - &#8377;25,000.00 per monthWork Location: In person

Customer Support & Logistics Coordinator - Chennai T Nagar

Join EAZYMED TECHNOLOGIES PRIVATE LIMITED and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

EAZYMED TECHNOLOGIES PRIVATE LIMITED

ABOUT_COMPANY

Looking for a AI Specialist and Expert

Customer Support & Logistics Coordinator - Chennai T Nagar