Coordinate with clients, production, sales & marketing, billing, store, dispatch teams, and management to ensure a smooth flow of operations.
Actively monitor VTS devices through dashboards, MIS, and web applications.
Plan and organize new installations and maintenance of faulty VTS devices.
Implement installation and maintenance schedules and drive compliance across the field support team.
Lead and manage a team of onsite and offsite customer support field technicians.
Conduct customer training sessions on VTS front-end operations, including report generation.
Perform GPS data analysis to support operational improvements.
Arrange and prepare billing data for the billing department.
Regularly update information systems and maintain accurate records.
Provide detailed progress/status reports to customers and other relevant stakeholders.
Perform Other Duties Related To VTS Operations As Required.
About Company: Eon Infotech Limited is a technology company headquartered in the Northern Indian city of Chandigarh. Founded in 2000 by a team of first-generation entrepreneurs, it is today providing cutting-edge technology products in the domain of asset tracking systems and defense electronics to its clients. We specialize in delivering world-class embedded software-based and VLSI design solutions. To this end, Eon owns a number of Intellectual Property Rights (IPRs).
At Eon Infotech Limited, we have just one raison d'etre - to make our customer's vision possible. Putting ourselves in our customer's shoes, we seek first to understand her needs, and then work closely with her to deliver technology solutions that satisfy those needs. This single-minded focus has helped us succeed in the marketplace consistently. Needless to say, we are a systems-driven, ISO 9001:2008 certified organization, currently working towards SEI CMM Level 3.