Customer Co-ordinator

• Role Overview

We are seeking an enthusiastic and detail-oriented Customer Coordinator to support our day-to-day customer operations. This is an entry-level position ideal for a candidate with basic to intermediate Microsoft Excel skills and a passion for delivering excellent service.

Key Responsibilities

• Act as the first point of contact for customers—acknowledging emails, sharing updates, and routing queries to the appropriate internal teams.
• Maintain and update customer data, order details, and service records in Excel spreadsheets accurately and on time.
• Track orders, shipments, and service requests; coordinate internally with production, logistics, and finance teams to ensure on-time deliveries and customer satisfaction.
• Prepare daily/weekly Excel reports such as order status, delivery schedules, and pending actions.
• Follow up with customers for confirmations, feedback, or additional information.
• Escalate any critical issues or delays to the senior team for immediate attention.

Required Skills & Competencies

• Proficiency in Microsoft Excel (data entry, basic formulas, sorting, filtering, creating simple reports).
• Strong written and verbal communication skills.
• Good organizational skills and attention to detail.
• Ability to prioritize tasks and meet deadlines.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Provident Fund

Experience:

• total work: 1 year (Required)

Work Location: In person