Operations Lead

Paramedic Operations Lead

Compensation:

$29.00-/Hr. - $32.00/Hr. (DOE & Stipends will be added)

We respond to approximately 55,000 calls each year, and the majority of our responses are 911 calls with the City of Aurora. Our partners with Aurora Fire Rescue ride in on approximately 25% of our 911 transports.

Join the team that outperforms both State of Colorado and U.S. averages on cardiac arrest resuscitation. With our partners, Falck continues to lead in neurologic survivability of patients who have a cardiac arrest event. We hope to continue this trend as we strive for excellence in our application of evidence-based medicine.

We are one of six ambulance services in Colorado accredited by the Commission on Accreditation of Ambulance Services (CAAS).

We provide monthly paid CEs, a 6% 401 (k) match, robust medical/dental/vision plans, and free access to an online learning platform.

Position Summary:

The primary responsibility of the Operations Lead is to respond to emergency and non-emergency requests, provide advanced and basic life support as needed, and transport sick or injured persons to the appropriate medical facility. While reporting to the on duty Operations Supervisor, provide support and oversight of line staff and ensure proper planning and execution of all daily operational tasks.

Essential Functions:

The Operations Lead may be assigned one or more duties. These duties may include, but are not limited to, the following:

• Providing quality patient care using advanced and basic life support skills, EMS protocols, and transport orders.

• Safe lifting, transferring and maneuvering of patients in and out of ambulances, facilities, residences and other locations.

• Operating the emergency vehicle in a safe manner at all times.

• Presenting himself/herself in a professional manner and displaying a good public image for the employee and Falck Rocky Mountain in accordance with company policy.

• Adhering to the policies and procedures of Falck Rocky Mountain, including the Falck Rocky Mountain Policy and Procedure Manual and local EMS protocols.

• Completing appropriate documentation in accordance with company policies and procedures.

• Completing all daily assignments proficiently, punctually and in accordance with the directives of the Operations Supervisor, General Manager and other management team members.

• Responding to instructions from dispatch center and driving specially equipped emergency vehicles to specified locations.

• Providing an environment and equipment conducive to safety for patients, family members, visitors, and employees, and in compliance with set precautions and approved standards. Assessing risks to patient safety.

• Promotes and encourages full compliance with all policies and procedures including documentation and billing procedures.

• Controls budgeted and unbudgeted overtime.

• Councils and coaches new and existing employees during the disciplinary process to ensure that the employee is educated and understanding of our expectations.

• Documents all counseling, coaching and disciplinary action.

• Maintaining vehicles and stations in a clean and presentable manner at all times. The employee shall strive to exceed Falck Rocky Mountain’s expectations for cleanliness of the vehicles and stations.

• Maintaining communications equipment, medical equipment and supplies in accordance with applicable standards.

• Communicating effectively with patients, family members, medical personnel, Falck team members, and the general public in verbal and written form.

• Maintaining strict confidentiality of patient information, department operations, and proprietary information obtained during the course of employment with Falck Rocky Mountain. Due to the extremely sensitive nature of this position, this duty of strict confidentiality extends beyond the term of employment.

• Represent the Company by being courteous, professional, and a patient advocate.

• Address and communicate internal and external customer service kudos, issues, complaints and conflicts.

• Provide guidance to employees responding to difficult, unusual, and complex situations/calls.

• Handle minor employee issues and questions as needed and act as a liaison to management for employees.

• Perform and document investigations of employee misconduct.

• Inspect employee paperwork (EPCRs) and assist with scheduling issues as needed.

• Inspect vehicles and equipment and ensure all policies and procedures are followed by employees on their shift.

• Maintain a safe and healthy workplace in accordance with all appropriate OSHA standards, company policies and local standard operating procedures.

• Maintain all certifications and complete all training required for level of pre-hospital certification.

• Perform other duties as assigned including those specific to the local operation.

• Restock field crews with vital equipment and medications.

• Overall responsible for the supervision of local operations, personnel, and fleet.

• Supervise and coordinate the successful launch and recovery of ambulances and personnel in a timely manner.

• Coordinate the supply and equipment needs of the oncoming and on duty units.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The individual in this position must possess the following qualifications:

• Current Paramedic License/Certification

• Current, valid state issued driver license.

• Satisfactory driving record in accordance with the Falck USA Driving Policy.

• Other qualifications specific to the local operation and/or contract.

• Excellent communication and customer service skills.

• Ability to work cooperatively with other employees and medical agencies to provide the highest level of patient care.

• Ability to read and interpret all required documents and write required reports and correspondence.

• Physical ability to perform all tasks required in the performance of typical Paramedic duties including but not limited to bending/stooping, pushing, pulling, lifting at established weight requirements, climbing, working at heights, etc. (satisfactorily meet company physical assessments/tests).

• Strong interpersonal and communication skills with an ability to work effectively with a diverse range of individuals, teams, managers, supervisors, and external customers. Excellent ability to communicate and work cohesively across Department lines.

• Must have the ability to consistently deliver outstanding customer service to all internal and external customers.

• Strong organization skills and attentiveness to detail.

• Ability to maintain a professional manner and appearance at all times.

Education Requirements:

The individual in this position must possess the following education requirements:

• High school diploma or general education degree (GED)

• Current Colorado State Paramedic certification

• Current American Heart Association CPR for the Healthcare Provider card

• Current American Heart Association ACLS card

• Current American Heart Association PALS card

• Current PHTLS card preferred

Within 3 months of employment, Paramedic must have:

EVOC (Emergency Vehicle Operator Course) or Falck Rocky Mountain equivalent

All Paramedic’s must also be able to endure the following weight scale as defined:

(O=Occasionally; F=Frequently; C=Constantly)

Cognitive/Psychosocial Requirements:

The mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Ability to interpret written, oral, and diagnostic form instructions.
• Ability to work throughout an entire work shift without interruption.
• Ability to calculate weight and volume ratios and read small print.
• Ability to read English and converse in English with co-workers.
• Ability to read and understand road maps, discern street signs and address numbers.
• Ability to document in writing, all relevant information in prescribed format in light of legal ramifications of such.
• Ability to learn, use and become proficient in all equipment related to patient care.
• Ability to understand and retain a multitude of instructions over a short period of time, and be capable of executing those instructions with accuracy, and in event order.

Clinical Requirements:

The clinical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Providing Basic and/or Advanced Life Support care and transport while working as a member of an emergency medical team to patients while in adherence to the scope of practice, patient care procedures, protocols and medical direction according to their level of certification/licensure.
• Determining the nature and extent of illness or injury, magnitude of catastrophe, need for additional assistance, establishing and providing patient care by developing a patient care plan and performing skills within the scope of practice and according to patient care procedures, protocols and medical direction.
• Monitoring patient conditions and responses to care.
• Communicating with professional medical personnel interagency and at emergency and non-emergency treatment facilities.
• Obtaining instructions regarding further treatment from qualified personnel and arranging for reception of patients at treatment facilities.
• Completing patient care reports in accordance with documentation standards as required by Falck Rocky Mountain and other regulating agencies.
• Assists health care facilities and personnel to obtain and record information related to patients’ vital statistics, circumstances of transport/emergency and the documentation of patient care provided.
• Acknowledges accountability for all patient care provided.
• May assist in controlling crowds, protecting valuables, or performing other duties while mitigating incidents.
• Maintains and continues to obtain at least the minimum prescribed continuing education required to keep your certification/licensure in the state.
• Attends mandatory minimum continuing medical education (CME) meetings as required by Colorado Department of Health Licensure Division.
• Attends mandatory crew meetings and other mandatory training events as prescribed and required by Falck Rocky Mountain or other regulating agencies.

Physical Requirements

The physical demands described below are representative of those that must be met by a team member to successfully perform the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Ability to sit for long periods of time

• Ability to use a computer for long periods of time

• Ability to use hands to handle, control, or feel objects, tools, or controls.

• Ability to repeat the same movements for long periods of time

• Ability to push and lift to 100 lbs.

Falck is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, disability, sexual orientation, genetic information, veteran status or any other characteristic protected by state or federal law.

This job description is a summary of duties, it is by no means an all-inclusive list but is merely a broad guide of expected duties.